Spa Hotels in Malvern East

Excellent hotel for family stay. Awesome service. Front desk executives are very polite and professional. Hotel staffs are are very kind. Restaurant food is good and the pool is just awesome. I will recommend this hotel for people travelling to Aus.

Worst experience in staying in Sebel Malvern, Melbourne. We booked two 2 bedroom apartments with 2 bathrooms for 8 adults. When we checked in the rooms we found that the receptionist allocated us to 2 bedroom apartments with 1 bathrooms. We went to reception again and reported that we paid for 2 bathrooms with 2 bedrooms apartments . Inexperience and reluctant staff then started calling manager and finally gave us the room . We had to shift all our luggage to another building and this took nearly 3 hours of our precious time. Rooms were claustrophobic and there is no Air conditioning vent inside the bedrooms . Rooms were so tiny that you have squize yourself to get into the bed. When we booked, the staff named Simon confirmed us that it will be in the 14 th floor but they put us in 5 th floor. Because of the Air conditioner issue, we had to keep the window open and the noise makes us awakened throughout the night. Will never stay in ANY Sebel apartment in future. Staffs are most inexperienced and inefficient. BE AWARE when making booking for FALSE PROMISES by booking staff.