Best Western Plus Hotels in Malmo

This hotel is located in a sort of industrial estate, about 1.5 km outside the center. Bus stop is right in front of the hotel with very regular departures to the center. However, the hotel disappoints. Very warm inside, without air conditioning or climate control. Desk staff not very helpful with upgrades and wrong explanations about public transport. It seems like they have no interest in their guests. No fridge in the room and 2 twin beds instead of queen size bed. Breakfast is fine, but dinner is not available on weekends. What a letdown and missed opportunity. Many surprised guests. No, this hotel is definitely not worth its 4 stars. 3 stars maximum but nothing more. Unfortunately, this hotel will not see this guest again.

The room's heating system was malfunctioning. No phones in the rooms. A leak in the bathroom. The next morning when the tranquility of my stay was shattered by the deafening noise of renovation work. It felt as though the ceiling was being torn apart. Making it impossible to rest or even concentrate. When I contacted reception from my mobile phone ( no phones in the room) to voice my concerns, I was met with dismissiveness and a claim that there had been prior notice of the renovation work. However, this was not the case, as I had not been informed, and the noise level was beyond what anyone could reasonably expect. As someone who suffers from migraines, the loud noise exacerbated my condition and caused significant distress. Upon checking out, I discovered that a notice about the renovation work had been placed in the reception area. This underhanded tactic further compounded my frustration, as it felt like an attempt to shift blame rather than acknowledge the hotel's responsibility for the disturbance. Overall, my experience at the Best Western Plus Hotel Noble House was deeply disappointing. Despite its promising location, the lack of communication, maintenance issues, and disruptive renovation work overshadowed any positives. I urge potential guests to reconsider staying at this hotel until they address these significant shortcomings and prioritize the comfort and well-being of their patrons. I do have videos as evidence of the noise and the leak but the website won't allow me to post a video here, only photos.