La Malindina

The staff here endure awful work conditions, suffering bullying from the manager/director. Other guests who witnessed the same bullying behaviour expressed how shocked they were at how someone can treat their staff, who consequently live overtly in fear. It's a shame, as the location, infrastructure, and otherwise pleasant hospitality could add up to a great experience. Until La Malindina address their problems with this director it is not somewhere we would return to. A very awkward and poor experience for guests, and worse for the staff.

Facility has potential but the experience here is just horrible  Great PR online and when you call to make enquiries. Dont believe any of it. Its just to get you to buy-in.They seem to be riding on past glory when the facility had a different manager. You will be forced to pay full amount before check in .After that you are at their mercy. Very arrogant and racist manager of Italian decent- Aldo Nietta.Actively segregating blacks , worse when he has Italian guests.Here racism is real. Aldo the manager quite often quarrels with his staff in front of guests. Terrible terrible food and very limited and repetitive menu.Meats were tasteless and not fresh.Undercooked rice, ugali.Small portions.Food was crap.Heartburn and stomach upsets. Not baby/kids friendly- no baby pool or kids facilities.Getting baby food was a real struggle.Was asked to carry flour for baby porridge which was made with very  salty water, barely drinkable Brace for the MOSQUITO MENACE.Had to spend most times indoors. Poor wifi slightly better at restaurant area. Beware of last minute "unpaid bills" when checking out.on two occasions I witnessed guests being harassed when leaving.There is a receptionist who waits for guests as they are just about  to board their vehicle and ambushes them with "bills" . The receptionist will come running " excuse me you haven't cleared this and that bill".Because of the confusion, rush to exit or to avoid creating a scene, guests just complain and pay. We were alert having seen what the 2 other guests were subjected to.As usual, Irene the receptionist called us out when leaving, we interrogated our bills.Why pay extra for desert and food served during meal time when we were full board guests? (Daily rate of Kes 30,000 a couple, for 3 nights). Our last minute bill was interestingly scrapped. Dont request for taxi through the reception. The bill will be unreasonably high.

We stayed at this small, intimate hotel for 3 nights. The setting is idyllic with its beautiful gardens, nice size swimming pool and open air bar and dining area. Our cottage was comfortable with AC in the bedroom and two sinks in the bathroom. The menu was Italian and seafood based. The fish was prepared perfectly and beer, wine and sparkling drinks enhanced the menu. The staff were incredibly helpful. Special mention goes to Irene, Jen and Angela who managed the place with aplomb and helped organize excursions, shopping, transport and printing boarding passes. They enriched our stay and made us feel very welcome. They had great ideas for activities and problem solved as well. We look forward to staying there again.

Don’t stay here it is a total waste of money.We were told to pay on arrival.The rooms are out dated and needs lots of work.The air condition was leaking and our rooms was flooded. Bugs flying around the room all throughout the night. Very very old towels, took forever for the water to get hot and when we woke up the next morning the water was off. The Italian manager was yelling at staff very loud as if they were his slaves. The pictures on the internet are deceiving and nothing looks like it in real life. Nothing good about this hotel apart from the nice employees who were helpful and friendly. Not their fault but the management Ihas failed them big time.

Very beautiful place,very clean,staff very friendly and the best sea food ever.This place is perfect for couples and family in vacation.The swimming pool is very clean and we were happy.Definately we go back again

We arrived at 12. Staff don’t seem to be on duty. One ‘trainee’ looking waitress sat us at one table. No table was prepared, from last night all were still dirty. We placed our order at 12.07pm, two starters and two mains. Asked for bruschetta, which never came. Instead 4 slices of stale bread. After 40 minutes one starter came, the samosas but not the arancini. The other one hadn’t been written down. The waitress came and apologised and told us there is a problem with the management and staff are all demotivated, and that's why no one seemed to be on duty. Then main courses arrived. One was wrong...not what we ordered. Sent it back. My fish was a very small portion . Then the chef comes out to show me the captain order to prove that the waiter wrote it wrong, which has nothing to do with me. He wrote pasta amatriciana which is with bacon and my friend is vegetarian and had ordered the ravioli. There were no other guests there. One hour had passed by now. Aldo the manager then comes over with the captain orders and wants to know what the problem is. I pointed out we ordered two starters but only one came. He then argues that we got what we ordered. I told him my starter had not been written down, and we had ordered the ravioli, not pasta with bacon. He then doubts that and argues that it's not his fault that we got the wrong thing. A heated argument ensued, with him yelling at us to not argue back and saying "no one shouts at me", and "JUST GET OUT! LEAVE!" and he says, you pay nothing, just get out of my face. I told him fine, it was my first time but I will never come back. What he did not know is that I had been sent to check the place out on behalf of an interested buyer for the property. The owner of the property is not the manager and he is desperately trying to sell. I will NOT recommend him to buy this place, and will make sure to tell everyone to never go there. Feel sorry for the staff.