Atlantica Akti Zeus Hotel

A mixed review, its lacking in a bit of passion. We went for ten day, a family of four in a swim up room. The rooms are a tad too small for that number and that many days. The beds are comfy but the bathrooms are dark and dismal. There wasnt any privacy infact in our swim up pool,on many occasions we watched people hop over our balcony to get to the ones further along. We are missing a tshirt, Which we think was pinched by someone climbing over. Someone also pinched our towels on one day. The swim up pools aren't cleaned very well. They use the brush to scrub the walls into the pool, and whilst we were there one of the children got an ear infection ( the 3rd in the same week from that pool). When I tried to find a pharmacy the lady with the pin up - who was usually very friendly was very abrupt and rude, like I was wasting her time. She did sort me a taxi to the pharmacy but it felt like an inconvenience. The Food was nice, the drinks nice. We joining in plenty of activities, but I felt that we didnt really know what was going on and when. The notice board gave minimal information. They could have done so much more with the kids. The massage team were fabulous, we had 3 massages and a facial in the 10 days. This is also where you changed your towels, a couple of times I went to change my towels and was told I couldn't until 10.30am the following day. Well the Pool opens at 10am so I would have been late to get a sunbed by then. The most concerning thing was that they served my 8 year old child a cocktail instead of a mocktail, causing him to have a severe reaction. This wasnt taken very seriously at all. The customer service girls told me they would pass it to the Manager - who never contacted us to apologise. Im a Manager myself and should something like that have occurred under my management, you can bet money I would have taken full accountability. The customer service girls organised for us to keep our room on long on departure day , we asked them to also waiver our extras bill which was approx 70 euros but they refused. In fact the only time we saw the Manager is when we refused to pay our extras bill, which we did indeed pay in the end. We later found out if someone doesn't pay it comes off the staff wages. Again, being a Manager that doesn't sit well with me. Im in the middle of a complaint with Jet2 regarding the alcohol problem, simply because it felt " shoved under the table" by staff. Thankfully my 8 year old knew his drink tasted funny and pointed it out, but still had a severe reaction imagine that was a 5year old who didnt realise and drank it. That could have been much more serious. I dread to think. The waffles and crepes are an added bonus to the centre, one lady serving by herself is lovely, she needs an assistant and maybe a soft drink self serve area in there. She must have the patience of a saint with how busy it gets in there. The waterpark is brilliant, really well managed. Overall my comment would be " too ma

Beautiful experience, the food and staff were excelent and very helpful at all times when needed. Special thanks to Jenny for the amazing Cretan massage she did!

I had my nails done, a massage, and a facial with Jenny from the Aegean Spas team and she was absolutely lovely! Super friendly, gentle, and skilled. I felt really comfortable the whole time. Highly recommend her if you’re looking for a relaxing and pleasant experience!