SO/ Maldives

A very good experience. The hotel is super beautiful, affordable, the service is very thoughtful, the breakfast is rich and varied, and there are delicacies from all over the world. It is worth a visit.

The housekeeper Sue provided great service. We found the counter staff at the airport to lead us to the pier, and then took a speedboat for about half an hour to reach the island. The sea view water house is very large and the restaurant on the island is also good.

The hotel is probably newly renovated, so the overall feeling is good.

Let's talk about the good things first: 1. The overall environment is very good. Although there are a few vegetation and marine life, it does not affect the beauty of the glass sea. No matter what the weather is, you can see different levels of blue. 2. The facilities are very new. Whether it is the room or the public area, they are very clean and tidy, especially the restaurant and the open kitchen. I didn't see a fly when I was eating. 3. You can take a free speedboat to island hopping to Saii, hardrock and crossroads, and you can pay by credit card directly on other islands The bad part is the service. I would like to make a special statement. Here I specifically refer to the hotel's housekeeper. The points are all deducted from the housekeeper (named Ismail). The fishing activity originally scheduled for 2/2, he said that if the number of people could not be gathered, it might be cancelled. As a result, he did not give us feedback when the departure time was approaching that day, so we went to Zone to ask the person in charge there, and were told that there would be no fishing activity on 2/2, but it could be arranged on 2/3. We asked all this information ourselves. What is the use of having a housekeeper? 2/3 Before the trip, we met the butler at the pier, and he joked with us: "No fish, no dinner". We can pay the restaurant to process the fish we caught. Let me explain here that this fishing activity costs $150 per person, and each processed fish costs $25. We have no problem with the price, and we were very lucky to catch a grouper. As a result, when we were preparing to take it back to the hotel for processing, we were told that it was too late to make dinner that day, and it could only be used for lunch or dinner the next day, but we had to leave for the airport early the next morning. The hotel did not mention this information in the introduction of the fishing activity, and as a butler, he never told us about this rule, especially when he knew that we had to leave early the next morning, why didn't he even remind us?! He even joked with us before we went fishing, "If you don't catch any fish, there will be no dinner." As a butler, shouldn't he know these rules? We gave feedback on everything, and he went to "check" Then they told us that they couldn't solve it. Even on the day we left, they sent us an introduction to the next day's activities. Did they care about the guests' itinerary? Of course, the hotel also has good waiters. The crew members who picked us up at the airport were very professional and enthusiastic (the crew member who sent us to the hotel saw dolphins and asked us to go out to see them). There was also a curly-haired waiter in the restaurant who was very thoughtful. I remember that my husband didn't have noodles the day before, so he asked the kitchen to make 2 bowls and send them to us the next day, and then gave us a 50% discount for dinner. I hope the hotel can clarify the rules of some activities. For such an important service staff as the butler, training needs to be strengthened. I also hope that the Ctrip platform will give feedback to the hotel.

Service: So-so, I feel that there are not enough staff in the off-season, but the fat guy in the public swimming pool is very nice and professional Environment: There are not many plants and fish in the new island, but the facilities are new and close to the airport Facilities: New and very comfortable to live in It is worth mentioning that the food is delicious, the Asian restaurant is excellent, and I don’t get tired of it after eating for several days!