Seven Secrets by Hanging Gardens

First, about the pros. After a long trip to different countries with friends. My husband and I decided to relax together somewhere in a secluded corner and celebrate my husband's birthday. We chose Lombok and this hotel. We were met at the airport, the transfer cost 750,000. They checked us into a chic room with an ocean view, second floor. Although I asked for the first when booking, but we also really liked the second, we did not object. It turned out that there was a cyclone for the first three days. Strong wind and rain. But this did not bother us, because we were in a great place. Great breakfasts to order from the menu, good spa. I will note that we were the only guests in the hotel for the first three days. And now about the cons, they would not have been there if not for February 14, Valentine's Day. Many in the reviews complain about the expensive menu. I agree that it is expensive and not always as tasty as expected. There are many good restaurants nearby in Singigi. My husband's birthday... I asked in advance when booking the hotel what we could organize on this day. They told me a piece of cake or a cake for an extra charge. We ordered dinner on the ocean shore. These were beautifully set tables, there were several of them, we laughed, thinking that we had invited guests. But no, it was an ordinary dinner like every day. There was no special celebration. Everything is as usual. But we are in a great mood and we are together in a wonderful place... everything went great! Let me remind you that the hotel was empty, two or three more couples arrived later. For breakfast, they began to forget to bring us fruit or not offer something from the menu, as was the case on the first days. The service here, unfortunately, is not attentive with such a small number of guests. And then on February 14, they brought us coupons for the holiday. You can use them to book a dinner at a discount, a spa or choose an excursion (all are attached) We decided to give the hotel a chance to redeem itself and ordered a romantic dinner (I would like to clarify, we rarely dined at the hotel, this was the first day of our stay, my husband's birthday and here it is 02/14). And what do we see, the same tables usually set, like every evening, strangers passing by sitting nearby, well, a rose from the hotel as a bonus. They have nothing new, except for some special menu, after which my husband remained hungry, because everything was not tasty for him. But this did not bother us until we saw another couple having a truly romantic dinner. I asked why they had flowers, a beautiful tent and a gorgeous romantic setting in the hotel courtyard. But they did not even offer us this. They told us that this was a different package. But I asked what could be organized for my husband's birthday, they only offered me a cake, we ordered a romantic one and that's it. I read all the offers from the hotel in the room, there was no such offer as I saw from the guys. It was very beautiful. By the way, the prices are different everywhere, on the website one, on the menu another for the same offers. With such a small number of guests, how could this happen? I was extremely disappointed. I did not show this to my husband. Later I saw in the brochure at the hotel that the cost of a romantic dinner was the same on a regular day, as we were offered with a coupon, supposedly with a discount. In general, we adore the Maldives and so I regretted a little that I did not choose them. The price was the same. I was very disappointed in the hotel. I did not find out, swear or talk about my dissatisfaction. We continued to relax, have fun and travel around the island, eating wonderful dishes much cheaper in neighboring hotels and restaurants. And yes, on the last day of our stay, they did not even come to clean us. They forgot. It was twice a day, they came only in the evening. Everything that was written in the reviews corresponds to reality. You shouldn't have high expectations. The staff is good, but unfortunately not professional. We stayed at the hotel for 7 days. I hope the hotel will read the review and will please other guests with more comfortable and attentive service. And remove these tasteless expensive dishes from the menu. They spoil the reputation of your hotel. Reviews often write about this.

Le Seven Secrets est un lieu exceptionnel où l’on se sent immédiatement transporté dans une bulle de sérénité et de luxe. Chaque instant passé dans cet hôtel est un pur enchantement, et voici les 7 secrets qui en font un endroit inoubliable : 1/Le spot : Niché dans un cadre idyllique, l’hôtel bénéficie d’un emplacement de rêve avec une vue imprenable sur l’océan. Un havre de paix où l’on peut véritablement se ressourcer. 2/L’équipe : Un personnel aux petits soins, d’une bienveillance et d’une gentillesse remarquables. L’hospitalité prend ici tout son sens avec un service digne des plus grands établissements. 3/Les chambres : Spacieuses, élégantes et luxueusement aménagées, elles offrent une vue à couper le souffle. Mention spéciale pour les bains à remous, parfaits pour un moment de détente absolue face à l’océan. 4/ La restauration : Une expérience gastronomique raffinée avec des plats délicieux et savamment élaborés. Chaque repas est une véritable découverte culinaire. 5/Le spa : Un espace de détente et de bien-être exceptionnel où chaque soin est une invitation au lâcher-prise. Un véritable cocon de relaxation. 6/Les infrastructures : Une piscine sublime, une salle de sport ultra-moderne, et un cadre général qui frôle la perfection. Tout est pensé pour offrir une expérience 5 étoiles. 7/ Le dernier secret ? Il ne peut être révélé ici… Il faudra venir le découvrir par vous-même pour comprendre pourquoi le Seven Secrets est un incontournable à Lombok ! Nous avons passé un séjour inoubliable, même en hors saison et en période du ramadan..Tout est fait pour nous choyer et nous offrir une expérience d’exception. Un endroit à ne pas manquer pour ceux qui recherchent l’excellence et la tranquillité sur cette magnifique île ! Francois &Bene

Een fantastische ervaring op deze locatie . Prachtig complex, heel mooi strand , eten was geweldig en de service van het personeel was ongekend. 5 sterren meer dan waard. Een aanrader voor heerlijk rustig relaxen . Wij zullen er zeker terug komen . Dank team van Seven Secrets voor de heerlijke dagen in jullie complex .