Mercure Hotel Mainz City Center

Great location. Really near to the train station. 15 min walk to center.

The room was small but beautiful and impeccable clean. The hotel location made exploring easy.

The family room was great. I loved the two bedrooms. The shower was small but it was ok, there was a bit of mold, which I’ve come to get used to in Germany. I was so grateful for their awesome AC because it was very warm outside. It works well and it’s quiet. It is only in the main room though so we had to leave the doors open so the second room could cool down as well. The highlight was the breakfast, they had typical German choices but also warm scrambled eggs and bacon and a really cool machine the kids enjoyed using which made fresh pancakes. They also had Prosecco on the weekend which was nice to make a mimosa. The mattresses were firm but not uncomfortable and it seems that they have recently remodeled so the rooms are pretty and clean. My kids accidentally spilled something on the carpet and I grabbed some hotel towels to scrub it and the towel remained white which was nice to see. Parking was a bit difficult but it’s really close to the main train station, supermarkets, and a bank. The park across the street was nice to reach the river which was a nice 10-15 minute walk. The only problem was the part of the park immediately in front of the hotel had a lot of drifters and people drinking and sleeping on the playground equipment which made us avoid that part of the park.

Sadly a bad experience in mercure one day after a great one in Würzburg. Poor service at check-in, was told executive room at 180 eur had an issue with the air con. Temperature on 30 August was over 30 degrees. Asked for another room, just to be told no other room was available. Wonder if this is the penalty Accor platinum members have to pay to stay in this hotel… And t didn’t end there. I was asked repeatedly to tell them at what time I would have breakfast!! I kept repeating I did not know yet how long I would be sleeping as I was still suffering from jet lag. When asking what discount they would provide for the lack of air con, the staff remained silent and smiled. No compensation seems to be the rule in this hotel, not the customer is King but the owner. Sorry guys but I am used to better and won’t come back here. Claim was sent to Accor group