STAY HERE AT YOUR OWN RISK. The room at this resort harmed my children, was extremely poorly maintained and the customer service, and lack of care from management, was the worst I have ever experienced. We paid over $600 a night to stay in a 2 bedroom apartment and here were all the issues we experienced: - The room had multiple maintenance issues, many of which are a health and safety concern, and two issues brought physical harm to our children: there was an issue with their fridge which did not keep our food at a safe temperature causing our children to be sick. After bringing this to their attention there was no concern showed for the wellbeing of our children, no apology made, instead they told us that our matter was not urgent and, even worse, placed the blame on us, accusing us of “tampering” with their appliance. Why I would tamper with an appliance to cause my own children to be sick is unfathomable to me and it is clear that placing the blame on the customer was to avoid the very reasonable request I made of being reimbursed for the food that was wasted due to their faulty fridge ($81 for fridge items and $62 for breakfast out when we discovered that the milk had gone off despite being in date and only recently being opened). A small compensation in the scheme of an over $6600 stay. My child is still suffering medically a month after the stay and the manager has told us to employ a solicitor and that they will not compensate us. The hot water tap in the ensuite was broken, when rotating the tap to turn it off, it never turned to be completely off, instead it continued to rotate and the hot water came back on full blast scalding our child (a plumber came 3 days later to fix it, there was no apology made based on the harm that resulted). After the ensuite shower issue we then used the main bathroom shower which was blocked and caused flooding all over the bathroom and carpet into the hall (carpet remained uncomfortably wet for 2 days after this incident). Other maintenance issues included: the light globe in the laundry was not working upon arrival, there were insufficient kitchen utensils / supplies which was resolved when we informed them (one would think this would be checked beforehand), the child safety chain on the loungeroom blinds was broken, the door stop on the front door was broken, there were stains all over the carpet, holes in almost every wall, ripped cushions on the outdoor furniture, and the cot supplied (at additional cost) was musty and had cobwebs on it requiring me to clean it. - The spa in the common area was filthy. - Check in time was 2pm, at 2pm the room wasn’t ready, it was still being cleaned. Reception said that they would message us when the room was ready. Never received a message. - The room was supposed to supply milk, dishwasher powder, dishwashing liquid and laundry liquid. These were not supplied and we had to request them. The milk had not been delivered and then was never supplied. For your own
Excellent
137 Reviews