Uno Hotel Thames

Not clean! Gave this a second go and worse than the first time. Toilets were disgusting basins looked as though they hadn’t been cleaned for weeks. Used toilet paper on floor. In fairness their new front patio was much improved .. however they need to focus on their hygiene and cleanliness issues. Entrance was also filthy. Definitely would not trust eating there.

When we arrived we discovered this hotel had been closed for about 6 months. We sent you a review and statement about this hotel over a week ago and did not receive a response from you. We are literally stunned to discover we did not have a place to stay!! Fortunately 2 of the construction worker were able to help us find another hotel. We had been driving for several hours and were looking forward to staying at this hotel. We were completely stressed out over this situation. We were only able to find a hotel several miles away which was not convenient to any restaurants, shopping or public transportation. The only good thing was that it was a UNO property. I would expect some compensation from ******* for this inconvenience.

This property shouldn't be open. It's a building site. The communal areas are dirty, half of it is closed, the other half should be. It's freezing cold, the staff have no idea and the manager is a liberty taker. DO NOT STAY HERE. We found another hotel to stay in (The Thames Riviera Hotel just down the road - so much nicer) and I am now fighting to get my money refunded for the Uno Thames Hotel. Shocking.

The hotel has a very rich history and shows its age. It was under major renovations November, 2024. The staff was awesome and the hotel is very clean. There is no elevator and since the lower level is under construction it requires carrying luggage upstairs. There is a secured parking lot at the hotel.

I stayed for a week on business. The room was clean and the bed was comfortable. Decor and fixtures are dated however, the hotel is currently being refurbished and hopefully these will be improved. The noise from other guest rooms were an issue but if you're looking for a cheap and cheerful hotel you can't really go wrong. Parking was also free with plenty of available spaces

Dont bother, youll regret it We stayed here for a wedding for 2 nights unfortunately we were charged a 2nd time for our stay for 2 rooms / 2 nights and as we could not connect to the WIFI at first we had no choice but to pay but after a short while we demanded a refund after showing proof of payment in the APP. We were also told there was a flood on the first floor which meant that the communal areas were covered in building dust / debris on the carpets. After reviewing previous reviews it seems they're having upgrade works done and not a first floor leak! The restaurant was not open for business and the breakfast was served in the bar and was as basic as it gets however the cheese and ham was not covered in anyway to prevent cross contamination. We spoke to a helpful young lady called Lily who was happy to help with our queries. On checking out part of our party in a 2nd room were told to pay an additional £25 and felt very anxious as they couldn't leave as the booking was in my name. No explanation was given for the charge which after several minutes was all of a sudden dismissed. The double rooms are tiny, beds way too soft,shower is a trickle at best and a sewer smell in the bathroom. Although we thought it was good value for money at the time we wouldnt stay again for free.