2-Star Hotels in Mahwah

#周边环境# A bit noisy, it’s okay to sleep. #早餐# is an ordinary burger, slice of bread, coffee #大堂/厅#Not big

This is a crappy hotel. I've stayed twice. The facility is aged and items are often broken or hard to use. My thermostat was broken and the A/C would not stop. The toilet handle was so hard to push down I sometimes had to remove the lid and flush by lifting the chain in the tank. I asked them to send maintenance, but they never came. Both times I stayed I was placed in a mobility enhanced room. The second time, doubting it was really the only available room, I asked if anything else was available. The desk clerk upgraded me to a suite, indicating that this was a major favor instead of what she was supposed to do for me as a Marriott Titanium member. The breakfast is abysmal. Limited options. They frequently run out and are slow to refill them. As others have mentioned, early check in via the app and Mobile key are not honored. Hotel options in the immediate area are limited, but this is one of the worst.

The staff admits that this place needs a facelift for sure but Hilton doesn't have the time to close floors to do it. hmmm..... on the 3rd floor water pouring in from the ceiling so we were walking around buckets to get to our room. The pool is never open when we are here and not taken care of. overall dirty rooms dingy and need attention big time. I get that it needs remodeling (more than that) but then the prices should reflect it not more, less money. The staff is overall friendly, as we go there alot. The main issue for us is that Hilton has changed their pet policy which is a deal breaker for us. We are Hilton honors diamond members and have given our business to Hilton for years but this policy will make us change. They are taking carpets our of rooms because of pets relieving themselves and apparently anything goes, frankly we like pets. just do not want to sleep in a bed where dogs, cats and the like have ”stayed” People have pet allergies you know and it is not sanitary either. It is a pet first society, forget the humans that actually pay for things. When we were there we had to change rooms which was difficult because there were 2 German shepherd type breeds directly across the hall that kept up barking and carrying on. Again, we have nothing against dogs or cats etc., however when it is taking away from the pleasure and rest of paying patrons it is a big issue. Maybe a compromise Hilton and have a ”pet floor”. the staff tries to help as best they can.

We were very pleased with this hotel. Room was modern, spacious, clean, and with a good bed. Breakfast was very good. We would stay there again. Hotel staff helped us find a good restaurant nearby. Rt. 17 is a confusing highway because it is difficult to get from one side of the highway to the other. Except for that it is an excellent hotel.

Beautiful room, with a pull out couch and balcony for smoking. The King bed was perfect. Everything was clean and convenient. Quick drive to get decent food in the area. It was a local getaway for my birthday and I loved it for that. I would go again and def recommend it if you just want a place to stay for a change of scenery. Highly recommend and would stay again.

my family was there for a reunion. All arrangements and requests were ready when we arrived. However, the highlight of the stay ,was at breakfast in the morning 7/28,2024, when a most professional and joyest welcome was received by all coming down to eat.Shout outs to WAYNE!!! With the most enthusiastic smile and greeting!!! He welcomed us all with heart. I was captured by his warmth.The hotel is forntunate to have such an employee!!! Thank you WAYNE for being you.

The hotel is cost-effective and the transportation is very convenient.