Guest User
January 31, 2025
British avoid at all costs! Me and my partner travelled here with our 5 month old baby and it was an awful stay. Reception staff extremely rude and unhelpful, our room was dirty and the bathroom drain smelt like someone had been to the toilet in it, the smell was that bad that it would stink the full room out unless the bathroom door was closed. We asked for a room change and the lady on reception acted like she had no idea what I was saying and basically just told us to deal with it but she would send a cleaner up to put a cleanser through the drain, which didn’t work and the smell was back within hours. Kettles don’t come standard with a room which iv never heard of before, this was a nightmare as we needed a kettle to make the baby’s bottles. We had to wait 2 hours for a kettle to become available, which by that point we had a very hungry baby. Beds are standard however no proper bedding on beds only the rough blanket which goes on the bottom of the bed. Hotel is full of Russians who are extremely rude, there isn’t much catered for the English especially the food. Food was the same thing over and over and definitely low standard for a supposed 5 star. This area of Alanya is all quite ran down - it’s about 10 mins drive into the more local area and this was a lot better - however the usual of being dragged into shops when you don’t want to and then being hauled abuse when you refuse to buy anything. This hotel is a 2-3 star at most - definitely not a 5 star family holiday, think it needs a good deep clean and a renovation and maybe get some kettles that you don’t have to put money down for - little things like this you expect at a 5 star hotel. Wouldn’t return.