Galaxy Beach Hotel Alanya

I honestly felt like I was in a real life episode of the inbetweeners! We arrived at the hotel at 2am after a 3.5hr transfer. The receptionist was ok but didn’t speak much English at all. My suitcase was broken but the transfer guide. The hotel it self is very run down and nothing life it was advertised on love holidays. We got to our room to find that the bathroom had a leak coming through the ceiling we informed reception 3 times during our stay about this and nothing was done. When we arrived there was another guest who was composing about flys in her room. Also wasn’t happy. House keeping was very limited. Sheets where never changed over the 7 nights we were there towels changed once. The food was just about edible. Nothing was labelled you could see the grease rolling down the walls. In the restaurant. The bar was shut at shuck awkward times and completely shut after 10pm. Then you told to go to bed. On occasions we were told to be quiet due to people sleeping. They advertise you could buy specific alcohol but this was denied. No cocktails. The pool is EXTREMELY deep! I ended up getting food poisoning. Would not recommend and would not go back! Sun bed wars only 20 sun beds for the whole hotel. The bathroom was also very mouldy.

Honest review: A great budget-friendly hotel if you’re looking for sun, sea views, and a relaxed atmosphere. The location is excellent — right by the beach with plenty of nice restaurants and boutique shops nearby. To access the beach, there’s a handy underpass between the hotel and beach, which makes it safe to cross the busy dual carriageway. Just be aware that road noise at night can be loud, so if you’re a light sleeper, bring earplugs. The sea looks stunning, but it’s not the easiest to enjoy fully. There are large rocks and strong waves, so I only went in up to my waist, worried I might twist my ankle. I spent most of my time at the pool, which was fine for me. However, if you’re under 164 cm, you will not be able to reach the bottom in the main pool. The kids’ paddling pool is very small, so not great for little ones. Still, I honestly enjoyed it overall. The hotel needs some refurbishment. In our room, only one plug worked, the toilet seat had marks, and the furniture was quite old. The view from our room was of a nearby residential balcony, and my sons’ room looked out onto a construction site. Beds were okay for us, but the boys complained about their mattresses. On the positive side, the air con worked well, and the TV had English news channels, which was a nice surprise. Wi-Fi in the lobby was very slow. We didn’t pay the €3 per day for in-room Wi-Fi, so I can’t comment on its quality. The food was repetitive, with only about three hot options at meals. Not as much variety as I’m used to on all-inclusive holidays. That said, we always found something to eat, and it’s probably the first time I’ve ever lost weight on an all-inclusive holiday — I’ll take it as a win! I missed croissants, pastries, waffles, and freshly cooked eggs at breakfast (the fried eggs were pre-made and overcooked). The bar served drinks from 10:00 to 22:00, with a few short breaks. We’re not big drinkers and were quite satisfied. Thankfully, other guests were also respectful and in control, which helped maintain a calm atmosphere. Staff were genuinely friendly and helpful, especially at reception. Housekeeping was excellent — with fresh towels, toilet paper, and water provided regularly. There’s also a massage centre on site, a tattoo studio, and a small shop for essentials. The evening entertainment was poor — we only saw one small acrobatics performance and karaoke three nights in a row. Not our thing, so we brought cards and played UNO, or went out most nights. I’d definitely recommend bringing something to entertain yourself in the evenings. We took a self-organised trip to Alanya — highly recommended! Buses run every 15 minutes from just outside the hotel and cost only 65p per person. We took the cable car to the castle for around £11 each, and the views were stunning. That said, Alanya is a very busy town, and we personally preferred the quieter feel of Mahmutlar. We also booked excursions through our fantastic rep, Altay, who truly made the trip

Good cheap hotel if you like sun, sea and Good restaurants nearby. Lots of quality Boutiques aswell. Food could be better in the hotel! More than compensated on the all inclusive bar. Steaming most days. Haha Staff all friendly too and excellent massage place attached to hotel. Highly recommend very relaxing.

I wish to express my dissatisfaction with the Galaxy Beach hotel. The staff exhibited unprofessional behaviour including an incident where the entertainment manager yelled at me for declining to visit a nightclub. Additionally, the all-inclusive service was lacking, as staff members denied us drinks, and the bar was frequently closed. The food quality was poor, with the chips being either excessively hard or overly soft, not many options for people with specific dietary requirements. There was no food or allergies labels on the food, which was a struggle for me as suffering with IBS I can only eat certain food, this made me struggle to eat food during my time. The hotel manager reacted aggressively when we requested additional towels due to a leaking shower, initially refusing our request and ultimately providing only one towel for three guests, which was also unclean. As I was using the shower I had burned my back and scratched it all as there are taps in the showers and they are very small. Toilet roll was not given unless we asked for it, our hotel room was a 5 minute walk away from the reception and even when asking for it, the management was rude. Additionally, a towel belonging to my friend was taken from the balcony, and a bottle of pink gin went missing from our room while we were at the pool; when we inquired about it, the staff denied any wrongdoing and made me check the room again, only for me to discover that one of the maids had indeed taken it. The staff's behavior was inappropriate and unsettling, as they prohibited us from using the pool and consuming food or drinks on our final day leading to us having to inquire about it to our holiday representative who had to ensure that we had got what we had paid for and made sure we still could use the facilities on our last day. Furthermore speaking of this, our holiday representative booked only two people for two planned excursions instead of three, leading to unexpected extra charges. Attempts to contact him for clarification were met with silence, and we ended up paying €45 and €35 for the trips, which should have only cost €12 and €15 each. Due to all of this my holiday experience was a holiday from hell, I did not enjoy myself, due to all of the above I am really disappointed and upset. The other 2 passengers that travelled with me also feel the same. I hope you read this with great concern as this is not what I was expecting. I hope something serious gets said/done about this.

Horrible It is a very shabby hostel that does not deserve a star. As an all inclusive hotel it had a very poor selection an it did not taste. The hotel is very old and neglected.