Hotel Poonam

Very pleasant stay, room is very neat and clean, perfect lighting in the room. Most importantly washroom is hygienic and super clean. This hotel is in proximity to market, hardly 2mins walking

Stay was good, but outer view was missing. Staff was co operative and food at restaurant was superb

Our stay at Hotel Poonam in Mahabaleshwar was extremely disappointing. The ambiance was dull, and there was no view or balcony, making the experience feel cramped and unappealing. The reception staff was arrogant and completely unhelpful, adding to our frustration. The support staff overall lacked basic hospitality. To top it off, the food was subpar, and the prices were far too high for what the hotel offered. Absolutely not worth the money – I wouldn’t recommend this hotel to anyone.

Good experience very cooperative staff & very delicious food & in main market to get variety of food stall

Very bad experience. Hotel staff was rude and there were was no cooperation from the senior management. Despite having senior people (04 of them) they denied arranging proper beddings / they were made to sleep on floor over a mattress. Providing basic amenities such as towels, shoe bags, slippers, shampoo were missing and on asking they were rude. I was told to sit at reception whole night saying : jo karna hai kaur lo. Very unsafe / and very indiscipline d staff. I would never recommend to anybody.

hygiene is maintained very well, room service is also very nice. in a very short say, it was a very good to stay. but one thing I feel that the washroom and toilet in a one place and they are very narrow and compact size. rest of all other things are good 👍