Rimondi Grand Resort & Spa

The accommodation provides excellent value, well-maintained amenities, and friendly staff. Guests appreciate the cleanliness, accessibility, and consistent quality of services, but some mention the need for better room service.

We stayed at Rimondi for 8 nights and loved it. It was a gorgeous stay with amazing views. We did all inclusive. PROS- nice pool areas, lovely service, food was ok, pretty and nice views, fun entertainment CONS- overpriced drinks after the all inclusive shuts, very hilly (needs to make that more known in description), a bit away from shops and restaurants, rooms where very small(we was hardly in them so we didn't mind)

It's a shame to say that this hotel did not live up to my expectations towards the end of our stay. We arrived being extremely happy overall until the latter part of our trip. The junior rooms with private pools (make sure you book the right room, as there are junior suites and junior suites with private pools) were spacious, bathrooms good quality, large shower area and powerful, take your own hairdryer if you have long or thick hair though, also lacked an armchair in room. All inclusive reasonable, cocktails were premixed so quite weak, beer palatable but if you are used to drinking premium beer it will taste watered down, spirits available on All Inclusive from 7pm until 2250 (random) Good selection of food at meal times. However where we were let down and an establishment will show its true colours is when an issue arises and this is where there was a huge downfall. On arrival we were told that as no one was going into the room after we left, it would be possible to keep the room on, as the hotel was shutting on 31st Oct, the last day of our stay. However it was clear that the hotel started closing down alot earlier than that. We booked a spa hotel, to have access to these facilities, however these services were not available for the last 3 days and the spa was closed, no treatments available. Items were packed up in the shops also. We were then called on the 5th day of our stay to ask what time our transfer would be. I said approx 8pm, as we had a late flight. We were then sent a whats app message an hour later to say the hotel was closing at 11am. We went to speak to reception. Not one apology, they just kept saying, staff need to get flights home and there were only 4 guests left in hotel (us) no facilties would be available and we could leave our bags at reception or get an earlier transfer time!!. The manager had made the decision and 'it is what it is'. There was no apology, until we mentioned it, which was then given half heartedly. There was an absolute lack of respect for us as guests. Shame on you Rimondi Grand Resort and spa. This is not how to treat customers when they have paid alot of money to stay in your resort.