Sercotel Madrid Aeropuerto Reviews

I had several issues during my recent stay. First, the bus service was difficult to access, making transportation a hassle. Upon check-in, the front desk manager was rushing through the process, which led to him giving us the wrong room. When I returned to address the mistake, he publicly insisted in front of at least 15 people that I was wrong and refused to help until I waited at the back of the line. After a 10-minute wait, he realized his mistake and finally gave us the correct room keys. Furthermore, while in the lobby, we witnessed an unsettling incident where an older couple was robbed. The security presence was minimal, and when asked about security cameras, the staff informed us that they don’t use cameras because they believe guests prefer privacy. This lack of security made us feel unsafe. After all this, we had less than 10 minutes to order food, and the bartender, who initially seemed a bit rough, eventually provided better service. However, the overall atmosphere felt seedy, and the lack of proper security only added to our discomfort. Even during checkout, the manager reminded us about the bus, but that part of the service was inconsistent as well.

The room type we booked is a room with two bunk beds for single people and a double bed. Since there is only a two-person room in the option, we chose the two-person room. We are three adults and one child. After arriving at the hotel at midnight, the hotel front desk insisted that the bunk beds cannot accommodate adults. It can only accommodate children under 12 years old. If adults stay, it will collapse. They insisted that an adult stay in a separate room. Since it was already very late, with two elderly people and a child, there was no time and mood to argue with the front desk, so we had to pay and book a separate room. This hotel has nothing to recommend except that it is close to the airport and has a shuttle bus. The breakfast is also very simple, with only some bread. The facilities are similar to those of Home Inn Express in China. It is not recommended to stay.