Guest User
February 23, 2025
Lovely hotel and extremely accessible for the slopes and apres. The modern decor has a luxurious feel to it and the communal areas are always spotlessly clean and tidy. The key card system for ski equipment lockers is efficient and convenient. The bar staff, in particular, are excellent! Nothing was ever too much trouble and service was always with warmth and attention to detail. The guy who performs the magic tricks with the drinks was lovely - such a credit to Hotel Spinale. Reception staff are knowledgeable, though the lady with the long curly hair does not exude warmth. She appears a little unapproachable but she is helpful when asked. Our room was comfortable and I slept reasonably well. The temperature can get a little warm though, so we had our window open every night. The only downside to this was that it was a little noisy from bottles being binned and revellers leaving a nearby club in the small hours. Breakfast was very well organised with plenty of choice and quick delivery of drinks. One suggestion would be to have two people serving omelettes and crepes as this was painfully slow. We ate in the restaurant on our first night but, sadly, I think we caught them on a bad night as it was the poorest (yet most expensive) meal of the week! We ate beef stroganoff. The portion size was no bigger than a starter yet was €35. It was cold. We didn’t send it back because, by this time, it was getting quite late and we didn’t want a late first night after a full day’s travelling. The dessert was ok but nothing special. No-one asked whether everything was ok because the waiting staff seemed to be flustered, confused and disorganised that night. The spa was lovely and we enjoyed our hour using the facilities. I had an amazing relaxing massage - it was great and a reasonable price for a 5 * hotel. We will try a different ski resort next year as the 3.5 hour transfer time to Madonna is a long one. However, should we ever return to the resort, Hotel Spinale would, hands down, be our accommodation of choice. I wouldn’t hesitate to recommend this beautiful hotel. Thanks to the staff for making our stay so enjoyable and comfortable!