Guest User
March 1, 2024
English: Let me start by saying that we stayed at this hotel 4 years ago and had a great time. For this reason, when we decided to return to Macugnaga this year, we had no doubts and immediately booked this hotel of which we had excellent memories. However, with great regret we discovered that things have changed. Starting from dinner as we booked half board, the quality of the dishes was disappointing as there were no typical products or dishes (unlike years ago), anonymous dishes with a bland canteen flavor. While guests who came from outside were obviously given other proposals of typical dishes and certainly tastier, at least in appearance more abundant and with better presentation. However, it could have been fine if it weren't for breakfast! Incredible! There is a lady of a certain age who serves everything, including juices and bread! All the products are behind plastic panels (like the dividers of the times of covid) and you have to ask her for anything you want. Her ways are absolutely not very kind, so much so that she addressed my 8 year old daughter! with an irritating: "what else do you want?" after she ignored her and made her wait while she served the rest of the line! So you get checked and scolded if you don't settle for a super mini-mini brioche and you represent yourself to the lady! Another sore point: pets allowed in the room is one thing, but animals abandoned in the room that howl for hours and with the paper walls that are there, it's really not very relaxing after a day of skiing when you just want to rest in peace. Apparently clean, but in reality several cobwebs hanging from the ceiling and if you are a little taller, they stick to your head since the room is small with fairly low ceilings. We will definitely never go back and it's a shame because the structure had potential but with the attitude we encountered it is definitely unacceptable!
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