Crown Choice Inn & Suites Lakeview and Waterpark

Location: Frequently praised for being convenient and accessible, with views of the lake .

Just checked in and went to the water park. The water park is broken. Literally none of the water features work. The pictures online are 100% inaccurate. It is a broken playground in the middle of a kiddie pool where nothing works but the slides; the space reeks of mildew and mold; and someone just pulled a softball size clump of hair from the normal pool. The hotel should be sued for false advertisement and neglect.

I don't know where to start. This place is disgusting, and I will never return! I stayed in the suite with one queen, one king, a pull-out couch, and a balcony with a seven-year-old and a two-year-old who likes to put everything in his mouth. Once we arrived, we used the bathroom after a long drive, then went to the water park. The water was greenish, and the chlorine levels were very high. The stairwell reeked of mold and mildew. My sister and her husband stayed in the pool area for only 15 minutes because they were coughing, and she is pregnant, so they returned to the room. After leaving, I saw black mold all over the doors, light fixtures, etc. We tried to ignore everything and go to dinner to calm down. Once I returned to my room, I noticed the floors hadn't been swept, and my two-year-old found the top of a juice container that we hadn't put under the sofa as well as half eaten chips under the night stand. There was what looked like dried boogers all over the wall. The counters had something stinky on them, so I started to clean them but stopped when we noticed the other messes. Something looked spilled on the couch, and there were food stains. There was black mold in the refrigerator and crumbs everywhere. I looked in a closet, and there was a hole with the covering just lying on the ground. I wish I had looked around when we first arrived because we would have addressed it then, but we had two kids eager to swim. My husband took many pictures, and we are reporting them to the health department because they need to learn to clean better. If you have young children, I wouldn't let them crawl on the hotel floor. We have been to many hotels and never had such a bad experience that we packed up and left. We talked to the receptionist, who could not have cared less. She said all they could do was change our room. If this is how they keep their rooms, I don't want another! This whole experience was horrible. I would not recommend this place to anyone! I will always read reviews before going anywhere.