Mantra Mackay

Great service 10/10

Great hotel near the beach in Mackay. Comfortable stay with a great breakfast, a little far from Mackay city if you don't have your own transport, but the views are beautiful.

Terrific. I've stayed in a lot of Mantras and this is a stand out. The service was second to none. Really. We were a large group of interstate visitors and the staff went above and beyond to accomodate our requirements. They kept the kitchen open when we all arrived back late from a conference and made sure we could all get our breakfast orders done so we could get out on time. The food is seriously also worth a mention, it was fantastic. Fresh fish, house made curry. The others in our group said the same thing of their dishes. Rooms were clean and comfortable but it was the service that really impressed. Thanks for looking after us so well.

Appalling reception and room needs complete overhaul Paid nearly $200 per night for what was a Faulty Towers experience Arrived after a long and tiring 10 hr car trip to a reception with no attendance. A sign on front counter said temporarily unattended. Waited half an hour. Walked through to restaurant to find the 1 and only waitress, working on a Friday night, who happily said she could help us at reception. Called out to the Chef, to watch the floor!!! What the !? So 3 staff on a Friday night to do all the things. What a joke! Once we got back to reception, suddenly there was a receptionist had appeared and says to us, oh I was upstairs. Gave us the door card. We then proceeded to gather our luggage and go up to room ONLY to find our door key didnt work! Back down to Faulty Towers receptionist who had to come up and replace a door battery so the key would work. Next day, the door key didn't work again ! A complete inconvenience being locked out of room again! New staff on Saturday says oh flat battery in door. Huh? That was what the Friday night girl said she fixed The whole building is tired and old. Mould all over grouting in bathroom. The fridge had no shelving on door and had only one shelf inside. The guest laundry was disgusting. Hadn't been cleaned for days. Filthy tissues all over the floor and filthy appliances The hallways stunk of cigarette smoke The whole place screams for an overhaul and the staff need training. Can't believe the reception area totally unattended for half hour at 5pm on a Friday afternoon as guests are trying to check in. Can't believe guests have to trape through a restaurant looking for help. Appalling service for a Mantra Chain of which we used many times throughout Australia. Try somewhere else for that price per night. Woeful

Had an outstanding experience at the Manta Restaurant. Prawns and scallops for entrees and pork cutlet and coral trout for mains. Delicious produce with amazing sauces. Compliments to the chefs. Friendly professional service. Thankyou to the team at the restaurant.

Stayed here for 20 nights, due to a tragic and unfortunate family death. While the establishment is slightly in need of updating, the place was clean, views very comforting and staff were always friendly, accommodating and helpful. It was a lovely place to come back to, after heartbreaking days. While the weather wasn't on our side, we thoroughly enjoyed our stay. Food at the restaurant (both breakfast and dinner), was 5/5. A few minute stroll, along the scenic marina boardwalk, to the local Sails Hotel, Lighthouse Seafood & The Deck Steakhouse (which has the best food also), was always pleasant. Beds very comfy and loved having a mini kitchenette, our own laundry and wonderful big spa bath. Thoroughly enjoyed our view from both balconies, which we enjoyed each day. Definitely worth a stay. It helped our soul.