Residencial Familia

Really welcoming!

Balcony view of the ocean.

I felt cheated When we arrived, we were told the room had been double-booked, and instead of the room we originally reserved, we were squashed into a much smaller one — three of us in a very tight space. No discount, and we still had to pay the full amount including tax. Even though I accepted it at the time, now that I’ve slept on it, I feel the lack of any discount was unfair and not good business. The room itself was very cramped — barely enough space to move or store our bags. The beds were uncomfortable and only one had a pillow. Parking is advertised, but there are only about 4 spaces, and we never managed to get one. Traveling with a child, this made things even more inconvenient, and we feel the listing should be clearer about this. The thin curtains didn’t block any light, and noise from the café below (which they also own) made it hard to sleep. The positives: the room was clean, the staff were friendly, and breakfast, while small, was nice — which suited us fine as we don’t eat much in the mornings. Overall, we left feeling disappointed and that the situation could have been handled with more honesty and care.

Great stay close to the airport. We stayed here as we had an early flight in the morning and it was perfect. 5 mins in a taxi to the airport, clean room and comfy bed. There were a few people knocking doors during the night, coming and going I assume but overall a wonderful stay, thank you.

Loved this place! Great location, very good breakfast, good service to get a hand made coffee from the brewing machine!

Nice, but depends on what one wants. This is a difficult rating. Very clean place, friendly. Great location, close to Airport, close to down town Machico. Machico even has a sand beach. Had a nice breakfast room with a filling cold breakfast. Room was a a little small. The biggest problem was the shower drain was very slow, and shower head push out a large amount of water, ended up flooding the bathroom a couple times. Ran out of hot water one day, may have been due to three toung women that just arrived. Only happened once. The second problem was internet did not work well in the room, was excellent in the breakfast room though, said they were fixing it. Glad we stayed as plan arrived late and was able to get a Bolt to the place. Rented a car later and round free parking near there. It may depend on individual circumstances on wanting to stay there.