Country Inn & Suites by Radisson, Macedonia, Oh

Was in the area for a concert at MGM. The room was awful. Beds were springy and mold above the bathtub. The grounds were dirty. Didn’t think a Radisson property would be this bad. My wife and I was in the room for 10 minutes and then I was looking elsewhere to go. I gave up 2 days of the price of the room but I was definitely not staying there. Like a previous post said DO NOT STAY HERE.

Pros: Nice staff. soft sheets. Hot water. Cons: This is a VERY old facility that has not been maintained and cleaned as it should have been over the years. Floors and carpets not clean. Soap and water doesn't cost that much. There was one tiny trash can for the whole room. There is only one outside trash can and it was at the back exit. We were there for over 4 days and the trash was overflowing and had not been emptied all that time. Not to mention the flies. I did first off check the mattress for bed bugs and fortunately there wasnt any. I was glad to leave.

We arrived late at night with our teenage daughter after a long day of driving. Walking to the room we noticed the wall by the ice machine on the first floor. It was rotted and part of it was missing due to water leakage from the ice machine. The carpet in the halls were SO DIRTY!! Lots of debris and ground-in dirt. Not cleaned or vacuumed in a long time. The elevator was filthy also. The stainless surfaces in the elevator don't look like they ever get clean. It was just gross. Now the room....oh it was BAD. Carpet filthy with ground-in stains. Stains on the chair in the room. Worst of all was the sofa sleeper mattress. I have included pictures. Mattress was torn and stained all over. SO GROSS!! No linens in the room for the sofa sleeper so my husband went to the front desk and obtained a blanket with a stain on it. (also shown in a photo) Bathroom was not well-cleaned. There were stains in the sink that didn't come off. The blow dryer was missing and there were holes in the wall where it was supposed to be. Just so messy and uninviting. Upon entering the hotel we failed to read the sign on the front door - probably because we were so tired. But it was from the Macedonia Fire Inspector. The hotel did not pass its fire inspection!!!!! WHAT!!?? How can they even stay open?? Parts of the fire suppression system were not functioning. And the pool was closed down due to safety issues - no locking doors to keep kids out. I wish I would have taken a photo of the signs on the door. DO NOT STAY HERE! We travel very often, many times out of the country. I have never experienced such a dirty hotel. Upon checkout I asked for the manager who wasn't there. I asked for a refund on my room and they said the manager would have to do it. I have emailed him 4 times since our stay, left 3 phone messages, and contacted Choice Hotels corporate 4-5 times. Manager won't return any of my messages. Corporate can only give me points on my rewards card to use on a future visit. VERY DISAPPOINTED in the lack of professionalism and customer support/service. Again, DO NOT STAY HERE. It's dirty and they have awful customer service. On a good note, the lady who serviced the morning breakfast area was very kind.

Overall good stay! The staff is very friendly, breakfast was good with multiple offerings and bed very comfortable. The washcloth was stained and threadbare and took 2 days to get replacement. Room freshly painted but door at top of stairs dirty and in need of paint. Overall good stay though. I would stay here again!

Staff was great. Breakfast was good and the bed was comfy. The inside of the property and the room need some sprucing up.

Close to shopping area, clean rooms, quiet area, very good price.