Premier Inn Macclesfield South West

Mixed bag, the warm welcome you expected was recieved from Christian. Very friendly guy. The room is in need of refurbishment with scuff marks everywhere and bits of plaster missing. Breakfast was possibly the worst I've ever had. Sausages were burnt, bacon was burnt, mushrooms tasted boiled. The pouched eggs were very well done and solid, no check backs were completed during breakfast.

The room was of a very good standard, especially for the reasonable price of £55 per night. I actually ended up extending my stay because I wasn't ready to leave! Special mention must go to Christopher who was working at reception during my visit, and his manager Mike. On New Years's Day I made a mistake by booking my room extension at the wrong Premiere Inn location. The fee was non-refundable, however both Christopher on reception and Mike the manager (by way of a phone call as it was his day off!) worked some sort of magic and managed to switch over my room to the right location at no extra cost to myself, completely saving the day and allowing me to continue enjoying my New Year's Day celebration. I'm very grateful for their hard work and patience. I'd definitely stay there again.

Welcome staff very good Overall cleanliness very good Bed extremely comfortable Showers nice and hot Good view from window Spare pillows, extra duvet provided for winter, plus heater and fan Trousers press would have been welcomed Breakfast in the morning with eggs, mushrooms,tomatoes etc was appalling.

I had family stay here on Friday 15th November, and they never had such a worst stay before. They were greeted by such a miserable man on reception that called himself a manager. The restaurant next door put you to shame when it comes to customer service. And maybe when talking bad about how you have treated someone that you are the manager for maybe close the office door. I am appalled and will not allow my family stay here again. The cleanliness of the room was brilliant but not understanding the tacky plastic boxes in the room with tea and coffee in. And how empty the whole reception is no welcoming feel. Have put in official complaint with customer services.

Happy with the room, cleanliness and quiet, and service. But breakfast was disappointing - recommend going elsewhere! Continental breakfast was flabby defrosted croissants, instant coffee and an absence of fruit. Cooked breakfast is better value.

terrible cocky staff on reception pouring down with rain time was 14.40 we asked is our room ready he said yes but it,ll cost you a tenner before 3pm we said you said the room was ready he said it is but will cost you a tenner what soert of staff are this we left the bags in the car and came back at 11am disgusting service seme man was still on then he said next time read the small print BE NO NEXT TIME