When I arrived at the hotel earlier than the check in time, GRO Jessica welcomed me with a big smile and assisted with luggage storage. Learning that this was the first time I visited Macau, she gave a warm introduction to the hotel, and recommendations to local attractions and food. She also coordinated with FO Castle to give me a room upgrade. I was surprised that she remembered my name and greeted me every time she saw me during my stay. Her hospitable personality is one of the reasons why I will choose to stay with Sofitel Macau again.
FO staff member Castle was also exceptionally helpful and efficient. He helped me to check in quickly and provided clear answers to my questions.
During my stay, I had a spa treatment, and dined at hotel restaurants, and the services were superb.
I would highly recommend Sofitel Macau for its excellent services, great location and room cleanliness.
Good
8879 reviews
9.1/10
Price from
SAR 287
per night
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