Hotels near Onze Lieve Vrouw Sterre der Zee Basiliek, Maastricht

Temporary booking. It is very convenient to walk about 200 meters to the hotel. Arrived at 12 o'clock in the evening, there is a daylight room, because I know in advance, so it doesn't matter, and I have to leave early the next morning. Hotel design is still thoughtful.

Our room on the 4th floor was facing the train station but very quiet in the night. The room was clean. The bed was big and comfortable. There were 3 windows. Like the round table with 2 chairs, we really could sit for a drink. Breakfast was great. Receptions were friendly and helpful. We pre-booked the underground parking so convenience when we arrived. Lots of restaurants around the hotel and from the hotel to City Hall. The only think that I don’t like was the bath tub was small and narrow so when I showered the shower curtain touched my arm all the time.

Hotel staffs were friendly. The hotel is a bit dated. Definitely can improve on cleanliness. The coffee cups and spoons in our room had stains, the rug around the bed was so old and gross looking and there was even a dead baby cockroach stuck on the wall. Free vanity kits and tubes of lotion were unnecessary.

After years of visiting this wellness, I made a booking for the hotel for Jan 1st to 2nd to start the year in full relax mode. It was a disappointment at best. First impressions are everlasting impressions in any business. Especially in the hospitality business. When anyone walks through the doors of a hotel, those first 2 minutes determines the entire perspective on their stay. My initial experience walking into this place unfortunately set a nasty outlook. We showed up an hour earlier then our booking foreseed, and thus, basically got told to ”take a hike”. Allow me to elaborate… During the booking, I was asked to put an “estimated time of arrival”, however, as an internationally travelling guest, it is obviously impossible to input an exact time of arrival. Little did we know that this was going to be such an issue. We got told that, because I had input 12:00 in the system as my ESTIMATED arrival time, we were not allowed to check in or access the spa. We were even told that the wellness spa was closed, and would only open at 12:00 since it was Jan 1st (Regardless if we paid 2 full days of access). I couldn't help but wonder, if this is the case, why even offer 2 days of access for those specific days? It’s basically selling something that will never be delivered… in my business that’s called theft. Now, when I asked what could be done to accommodate us, they told us basically to take a hike.... Yep, ”Ga wandelen” is what she said, to be exact. As pissed off as I was, I couldn't help but notice loads of people inside, some getting stuff out of rooms, going to drop stuff in their cars, and going to the wellness.... yet, for us, nothing could be done to accommodate us! Nothing at all..... so, 340 € for a one-night stay just can't seem to offer any flexibility in this hotel. Not even access to sit at a restaurant, nothing, nada, ziltch! So we went for amazing jetlagged hike across the village and came back an hour later! By the time we returned, there was a huge line up at the check-in desk. We waited in line. The gentleman at the check-in apologized and offered us a complimentary bottle of wine in remediation for the inconveniences caused earlier. He also told us that we could enter the first room that had been cleaned, which was immediately available. He escorted us to our room and offered some information about the hotel facilities. I got the impression that this young staff member understood what happened, and really wanted to make our stay enjoyable - (our complimentary to him, good hospitality!!) The hotel was modern and well kept, some renovations and upgrades had been made. Our room was clean and accommodating, good size and well furnished. Coffee in the room was great! The bathroom had a full-size bath and was very functional. However, very little soap was available. Thankfully, previous experiences dictate me to bring my own. We started our experience at the wellness spa – I will review the spa separately.

Bij aankomst werden wij heel hartelijk en met de glimlach ontvangen door een heel vriendelijke vrouw. Ze gaf ons uitleg en bracht ons naar onze kamer. De kamer was netjes, ruim, gezellig aangekleed en er was veel lichtinval, waar wij echt van genoten. De indeling van de meubels vonden wij ook superleuk! Het was een super rustgevende kamer met een heel ruimtelijk gevoel. In hotelkamers voelen wij ons soms opgesloten, maar dat was hier absoluut niet het geval! Er was heel veel opbergruimte in ruime kasten, superhandig! De badkamer was volledig in orde met een mooie ruime inloopdouche. Alles werkte perfect! We vonden het wel super jammer dat het zwembad enkel tussen 17u en 19u gratis te gebruiken was. De spa bijboeken was niet meer mogelijk omdat het vol geboekt was. Wij hadden ENORM uitgekeken naar een gezellige relaxerende “avondzwembeurt”. Bij het boeken via deze app van Trip hadden wij nergens gezien dat het zwembad niet continu vrij te gebruiken was. Ook is het voor ons te duur om dat er nog bij te boeken helaas. Het ontbijt was voor ons wat minder. Er waren een aantal dingen die we niet zo aangenaam vonden, vb niet alle vaat was proper, 1 van de potjes van het dessertenbuffet was blijkbaar gebroken, enkele mini eclairs in de frigo waren “geschonden” en dat zag er niet zo smakelijk uit, de granola-torens waren nogal leeg… De zaal waarin het ontbijt plaats vond, vonden wij wel super!! Het is een beleving op zich! Wij waanden ons in een heel andere wereld. Dat geldt ook voor het hele gebouw, de gangen, de tuin,… De tuin is sprookjesachtig. Als wij niet zo snel weg moesten, hadden wij daar graag wat tijd doorgebracht. Een superleuk ingerichte woning en tuin, super rustgevend, de gangen zijn ook heel mooi ingericht, het verzet echt je gedachten op een positieve manier en wij wilden hier super graag nog langer blijven!! Als wij een groter budget hadden, dan kwamen we hier voor langere periode en boekten we de spa erbij, want voor rust hebben deze eigenaars zeker gezorgd!! Wij hebben echt genoten van ons verblijf hier en raden het aan!

In Heerlen you got several options for a hotel , if you are in need - whenever I can I will go for the Kasteel TerWorm ... been here before , and I think I will be there again ... So arriving before noon is typically not the best at any hotel, no difference here on the topic - the lady at the reception was kind and get me the key and all the forms - but she asked me kindly to wait till my room will be ready - I went for a walk in the garden and surroundings , you have some picks attached to the review. Room was at the ground level in the courtyard building, room 14 - I got - and it was very clean , spacious and with a good size bathroom that had a tub and a shower - depending on what you want. Bed was comfortable - the minibar for free .... breakfast - a nice selection of buffet, eggs, meat , etc ... so everything for everybody. To distance a bit customers you could choose breakfast till 9 or after 9 ... so to split a bit the guests. Outside my room - I had room 14 - there were 2 chairs at a table and a decorative bush in that bush a duck was nesting between the branches - such a nice thing. Overall I had a very good stay - with helpful staff and a very good hotel experience and for sure if I go to Heerlen again , I would choose the same hotel for my stay. I recommend you try it and if you don't like it just blame it on me .....

3 nights on the floor a perfect room. This was with terrace on the garden side. Funny quiet and so delicious sleep in the good beds. Bad room spacious with washing table, bathroom and separate shower with rain and hand shower. Toilet separated. A lot of mountain space and large picture flatscreen TV in the room. Coffee/tea set available. Breakfast is extensive, dinner is quickly served and delicious. Friendly staff. We were very happy that the engine could be set inside. Real service and I'd like to come back here.