Amrâth Hotel DuCasque

I’ve been traveling for work for the last five years. In the last three weeks (and the next 3-4) I will be staying in this hotel. Last Friday I checked out, already making a reservation for the day after the next (sunday) for another 2 weeks. In the hurry to get to work I forgot a pair of shoes in the room. I got home late that night and noticed that I forgot the shoes, so I informed the hotel that my shoes were there, they replied that they would check. Sunday evening when I checked in again, the person at the reception said that no one let them know anything. This morning I asked again and they immediately said they didn’t find anything. I kindly asked if they could check again as it’s impossible they are somewhere else (I left also my luggage at the hotel and only took my purse to go back home). Tonight I asked again and I was told that it was impossible that my shoes were in the premises. At this point I responded that something was certainly found and that the housekeeper took the shoes. It is not my interest to know who took my belongings, as long as I have them back. It’s horrendous and pitiful that in such an hotel (A 4 star hotel), you get your stuff stolen and not registered in the lost & found as per their Tems & Conditions. Also it a big disappointment since my company and I are bringing so many booking and money to the premises. I will think of a further action on this.

Centrally located just off the square. Spacious rooms with A/C and amenities you would expect. Local secure parking under cover just across the road was convenient ( a little expensive but discounted by the hotel). Friendly staff went out of their way to resolve a minor power outage to our room. Would definitely recommend and visit again!

We really enjoyed our 3 night stay at this hotel. Great location, central for enjoying everything Maastricht has to offer and perfectly placed for the Vrijthof Andre Rieu concerts. Our check in experience was great. The staff were very friendly and helpful, we arrived an hour before our check in time not expecting our room to be ready and it was , so that was a bonus. Our first floor deluxe room was spotlessly clean and comfortable and we had plenty of space, a large bathroom with a really good shower and plenty of hot water. Towels were changed after two days. Air conditioning was very good when we needed it. Breakfast in the spacious dining room was good with plenty of choice for us, friendly, cheerful and helpful staff….it was all a very relaxed and pleasant experience. We were very happy with our stay at this lovely hotel and will definitely return.