Sofitel Lyon Bellecour

非常滿意！

Not clean, the staff is not attentive, very disappointed with this hotel, the Sofitel in Lyon

Horrible hotel, I don't understand how it can have 5 stars. We rented the most expensive room available, a two-room one, for 3 days they never cleaned the room, there was a terrible smell in the room and on the floor. We arrived at the hotel at 15:00 and the check-in according to the reservation was written from 15:00, they tried to make us wait until 16:00 citing such hotel rules, with a fight they finally checked us in at 15:00. No fresh water was provided in the room. The condition is like a run-down grandma's apartment.

The corridor of the room has an old smell, but the room is quite nice when you walk in. Friends who drive here can park in the underground garage, which is quite safe. The location is also close to the tourist attractions and commercial streets.

The hotel is very conveniently located and very cost-effective

What I like most about the hotel is that the towels are soft and the toiletries are also good! And the view at 6 o'clock in the morning! Because I don't know how to use the blackout curtains, I need to adjust them, and the curtains can't block out the light. I think the carpet is a bit old. Although there is no odor in the room, the corridor, door and carpet are all old styles. I didn't live very comfortably. Although the quilt and bed are very comfortable, I always feel a little gloomy. The waiter is very good! The minibar is free to use, and there is a 14-hour room service. It is not suitable for long-term stay.