White Rabbit by Chef & Brewer Collection

I would like to firstly express how welcoming and customer friendly the team were throughout my stay, also the food was lovely and well presented. I would like to mention that the room i stay in (room 5) was next to or was situated nearby appliances (with perhaps fans) which continuously made a noise throughout the night - travel/road noise was expected due to the location of the establishment. If i were to stay here again i would look to avoid this room as i am a light sleeper.

Awful, not tired, in a coma. Room 7 very very close to the main road. Secondary double glazing doesn’t work, the road noise was unbearable. Threadbare bed bases and chairs in the restaurant to match. The Sunday lunch was like a 1960s school dinner. Anaemic sausages with very tough skins, don’t bother having breakfast. Very nice friendly staff that are attentive. They clearly have a captive audience in Lyndhurst as they are in a good location and they get away with it charging the amount they do for rooms, Never again.

We needed an extra night in the new forest so booked this hotel at short notice as we couldn't extend our stay where we were. Rooms are basic for the price, no extras like other hotels, 1 sachet of coffee each, no sockets near bed, no water, rusty shower with door which didn't shut. Breakfast was extra too. Have stayed in much better hotels for less or not much more incl breakfast. We ate in the restaurant for dinner which had a good menu choice. I had a steak, which unfortunately was dry as a bone and shrivelled. Certainly not cooked in garlic butter as per menu and probably the worst I've ever had in a restaurant. Staff however were very helpful and offered a refund. One redeeming factor is that all the staff were friendly and helpful. Will need some improvement if I was to consider booking again. Certainly not at the price we paid.

Booked a short (4 nights) mid week stay, with breakfast included in price. Phoned hotel (Bunny) beforehand to request shower cubicle, rather than shower over bath. She could not have been more helpful. When we arrived, we were greeted by Dan, who was welcoming, pleasant, friendly & nothing was too much trouble. Room wasn't huge, but this is reflected in price & is what we expected from a chain hotel group. Room was clean & bed was very comfortable. Hospitality tray had sufficient choice for 2 & was refilled every day. We ate at the restaurant every night & menu was sufficient to find something different each night. (Lamb shank shepherds pie was amazing.) The evening waitresses (Katherine & Amy) could not have been more helpful. On one night, my steak was a little "chewy", which Amy noticed & gave a full refund. Only, minor negative was that we would have liked a power point beside the bed, but for 4 nights it wasn't the end of the world. Would we stay again? Well, I have just booked for 2 nights in August, for our wedding anniversary, so that says something. (First time, booked via web comparison site, but this time I booked direct & got a better price.

Lovely place. The hosts couldn't have been more welcoming, food was nice,breakfast was excellent. Chef and brewer really need to spend some money on decor as it looked dated and there was gaffer tape holding the carpet together in the dinning room.New carpets and a fresh lick of paint would make so much difference to this lovely old building.

Wow the food was of an excellent quality and great value for money. Bunny the waitress went above and beyond and made our visits so much better. The whole staff were all very courteous and professional as well. The hotel is ideally placed in the town with plenty of parking.