Arundel

Guests praise the comfortable beds, cleanliness, and cozy atmosphere. They appreciate the friendly and professional staff. However, they found the breakfast subpar in terms of quality and service.

Arundel is beautiful, but as you climb the hill out of the little town and the hotel swings onto view… you heart will sink! The previously white rendered Georgian style building is now green with algae & grey with traffic film, masonry repairs are screaming out to be completed, lose wires trailing off walls, a carpark and approach to the main entrance strewn with debris from the bin store that you are forced to walk past, a miserable inviting main entrance and an overwhelming desire to find a different hotel; I’ve never experienced such an unloved appearance! We weren’t able to check in as we arrived a little early and so we went into Arundel to see if we could find alternative accommodation. As there were none available, we returned to the Premier Inn defeated. The staff were extremely pleasant as we were being checked in and helped us out with advice for the area/booking breakfast. The lobby was clean and well appointed, with a vending machine for cold drinks and snacks. You have to use you room card to access the rooms so security felt tight. Our rooms were well appointed in the expected Premier Inn style but housekeeping were given the impossible task of having to clean around failing infrastructure: when bathrooms have ‘blown’ mdf trim and mouldy, loose sealant, you can’t make these areas appear clean and well presented; the hotel needs a complete maintenance overhaul which is long over due. Beds were comfy, if small - aside from the accessible rooms, which have king size beds, all beds are a standard double size, which was disappointing. However, they are comfortable and we enjoyed a settled nights sleep. All of the staff we met were pleasant, including the waiting staff in the beefeater restaurant where we ate our prepaid breakfast. Breakfast was average, an extremely limited continental selection and the option to order a hot English breakfast, but we enjoyed what was on offer. The restaurant had a fausty odour when we walked in, again it was tired and grubby despite evidence that it may well have undergone a refurb in the past 2-3 years, it was also tired and unloved with equipment shoved into recesses and cubby-holes and litter strewn around the carpark… again, the approach was uninspiring and definitely uninviting. The only saving grace really is the attitude of the lovely staff… but why don’t they love their workplace enough to care for it? I worry that this is a reflection of their employment conditions… perhaps they are all fed up of asking for improvements to be made and being ignored…?? The customer should NEVER have to be concerned about any of the issues noted in this review, that’s the whole purpose of a chain brand - consistency! Come on Premier Inn, you certainly wouldn’t be including this outlet in one of your celebrity adverts as a flagship site, so instead of hiding it, improve it… quickly!

Staff very friendly, but the premier inn is looking very tired. The beefeater next door has a problem with the drains. Would be a good idea to clean the path to the car park, rather than stepping over a dirty drain. you get a better breakfast at McDonald's.