Arundel

The staff is exceptionally friendly and helpful. Guests appreciate the comfortable beds and clean rooms. However, the breakfast has issues with quality and wait times.

I stay here whenever it's available for various work related stays. This is one of my favourite Premier inns despite the appalling lack of outside maintenance by Whitbread. But get beyond the outside, and you will find wonderful staff, clean rooms, super housekeeping etc. It is a shame that the 'Big' company can't do anything about first impressions and the terrible outside appearance of this building. Shame on Whitbread! But hooray to the amazing staff who keep this running so well.

After a nine and a half hour journey, arrived at Premier Inn and was given our keys by a lovely receptionist ( Laura). I entered the room and found about 15-20 insects running about in the middle of the bed. They had no wings, didn’t jump, and were oval in shape. They were also under the pillow, in the bed and they ran. I immediately went for Laura who saw ALL of them running about. They scattered when I put the light on to take photos and a video. I don’t know what these creepy crawlies were but they looked like bed bugs when I looked online. Laura was very helpful and tried t get us a room elsewhere. Eventually we ended up at Bognor Regis. We missed our evening meal through all this and we hadn’t eaten since before lunch. We ended up sharing a packet of biscuits that we had. It was an AWFUL experience. I was offered £43 as a goodwill gesture!!!😳 I think this is disgusting.