Christopher
September 26, 2022
Be very wary of the service
Booked the Hotel after booking for the Bee Gees Trubute in the Theatre.
Booked a "Garden Room" which was a view of trees!!
Although September the weather was mild and sunny and had great picnic in the grounds.
Show venue was great but bar service was slow so gave it a miss.
Show itself was great and would definitely go again.
HOWEVER thats when things started to go wrong.
Breakfast was an absolute disaster.
2 unsuspecting staff members on, coping with an ever growing influx of guests.
To cut long story short, we ended up walking out without having even our tea/coffee being served.
Complained at reception, who did not help in any way. Found that another coupme had walked out in disgust too.
Checked out and asked re Garden Room and appears they are all categorised as that!!
When asked a refund for breakfast was told that as we had booked through 3rd party forget it.
Anyway was contracted by Michelle who offered discount off next visit. She admitted responsibility and put it doen to student staff returning to college/University
The room is the most i have ever paid for and to be offered a discount off the next visit is an insult.
Will return to the Theatre but not to stay at the hotel.