Luton Town Centre

Convenient location near town center with easy access to amenities and transportation. Guests appreciated comfortable beds, quiet atmosphere, and cleanliness. Staff received high praise for exceptional, friendly service.

From the moment I arrived I should have known that my stay would be uncomfortable - my room had an overwhelming smell of tobacco smoke which I could not clear throughout my stay. This made the already dingy room seem even more run down. Then I showered only to find that the drain was so badly blocked that the water just sat in the basin until I personally unclogged the drain. Things went from bad to worse when the neighbours arrived upstairs. Never have I known such poor sound proofing in a hotel. I don’t know if the sound was coming through the air vents or something, but you could hear their tv constantly and could make out almost every word. This did not make for a well rested night. The only upside of this hotel was the friendly staff, who tried to be as helpful as possible but they were clearly understaffed and there was not much they could resolve. The experience was slightly redeemed by the helpful customer service team after my stay, who dealt with my complaint swiftly. However, I think people should still know that this is a run down hotel.

Have been to Minehead & Maidstone, but so far this is the best out of the three Iv’e been to. Beds are kingsize, nice size room. Unlike the buffet style breakfasts at the other branches the food is cook on demand by a chef. That means you get a freshly cooked meal everytime. Had a kingsize bed. Only gripe I have is I like GBNews but its unavailable on freeview tv’s here. Saff were very freindly.