Château Latour Segur Suites & Spa

I am a 63 world-traveller, and this was by far the worst hotel experience I have ever had. It was so bad that my wife and I had to leave after 1 night of our 3 scheduled. Here's why: When we arrived (soon after the check-in time), the host was not there, and the cleaning lady let us in our room. It turned out it was the wrong room. (The host later offered to let us stay in this “upgraded” room, saying it was better than the other; we never got to see the one we had reserved.) The room REEKED of smoke from the fireplace (so much so that I can't remove the smell from my cpap and other belongings). We didn't say a word about this because it was the least of the problems. There were LOTS of flies in the room (which was decent enough, though a bit shabby in places). After about an hour, the host arrived, and showed us the property. When I asked for a fly-swatter, she was amazed that we would care about a bunch of flies, but she did eventually bring one a couple hours later. We had to spend a LOT of time killing those flies. We also noticed that the screens were not properly in place, accounting for the flies (it was hot, so windows had been left open). Again, when we pointed this out, rather than apologizing, the host seemed amazed that we would care about huge gaps in the window screens.. A while later, the host's elderly husband came around (uninvited), and opened our door without waiting for us to ask him in. He stood in the doorway with the door open and flies buzzing about, just after we had spent so much time killing the flies already in the room. We asked him to come in and close the door right away to keep the flies out, at which he waved his hands about as though WE were crazy. He came in and began walking around our room talking strangely. He said something about a car race around the property scheduled for the next day, but dismissed it as no concern. We had heard NOTHING about that, nor was it listed in the ******* page on the property, even though it’s an annual event there. We would NOT have booked this place had we known about the race, as we were looking for the peace and quiet advertised on their ******* page and elsewhere. We asked him when it would be finished, and he said “certainly by 2 PM.” Since this was before our outings were to finished, we weren’t too concerned. The next morning, as we were relaxing before 2 outings we had planned, we heard continuous sirens for about an hour. We then began to hear the buzzing of the race cars driving immediately outside the property. It was LOUD! The husband came around again to show us how to safely leave the property. Again, he stood in the doorway, and we had to ask again for him to come in and shut the door, which he did with showy belligerence in the slowest possible way while mocking us for caring about the flies. I then asked him to speak with me outside. He lights up a cigarette right outside our window as I explain to him that we are deeply disturbed by the race.

Hidden gem minutes from St Emilion town center. Owners are absolutely fantastic! Suite was very clean and they took the time to show us the best places to eat and great nearby wineries.

What a stay! Highly Recommended Loved it - The place is fantastic with a great pool and the owners were wonderfull. We arrived with a baby in a heat wave and they upgraded us to a bigger room with air-con which was very kind. Location was perfect to explore the region and Saint-Emilion Highly recommended!