Empark Grand Hotel

Empark Grand Hotel Reviews

Empark Grand Hotel

Binhai Road, Binhai New City, Luoyuan, Fujian, 350600, ChinaView Hotel Details
Empark Grand Hotel
Empark Grand HotelEmpark Grand HotelEmpark Grand Hotel
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Empark Grand Hotel Guest Reviews

4.7/5
Outstanding
913 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(913)
Positive reviews(882)
Reviews with photos/video(77)
Large rooms(90)
Delicious breakfast(51)
Friendly front desk staff(42)
Near shopping area(21)
Well decorated(19)
Convenient parking(18)
Luxurious(15)
Fantastic river view(9)
Negative reviews(31)
Guest User
Superior Room (2 beds)
Stayed in Jul 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Aug 22, 2024
The Best Hotel in Luoyuan
Response from Property: 感謝您對我們酒店的肯定，期待您的再次光臨，祝您生活愉快！Thank you for your recognition of our hotel. We look forward to your visit again and wish you a happy life!
ranshinich
Superior Double Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on May 4, 2024
The room was unexpectedly large, and the price didn't increase much during the May Day peak period. The front desk responded quickly and it was clean and hygienic. There is a snack street downstairs and Century Golden Resources Shopping Center next to it. Recommended
Original TextTranslated by Google
Response from Property: Thank you for your stay and sharing. It is a pleasure to bring you a wonderful time during your trip. We look forward to seeing you again and wish you a happy life!
Xiaolouyetingchunyu
Superior Room (2 beds)
Stayed in Mar 2024
Family
33 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The best hotel in Luoyuan. Although it is ten years old, the facilities and equipment are well maintained. The room is large and comfortable. There is a personal shopping plaza around, which is very convenient. The breakfast is average.
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Response from Property: Thank you for choosing to stay in our hotel and sharing your experience. We are glad to know that you are satisfied with our facilities and the comfort of the room. We have been committed to providing guests with a comfortable and warm accommodation experience. At the same time, we will also seriously consider the general breakfast issues you raised and continuously improve and enhance our service quality. I hope you will come back next time and we can provide you with more perfect service. Thank you again for your evaluation and wish you a happy life!
flash
Superior Double Room
Stayed in Mar 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on May 14, 2024
The surrounding and internal environment of the hotel are quite good and satisfactory.
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Response from Property: Thank you for your affirmation of our hotel. We look forward to seeing you again and wish you a happy life!
AD33056
Superior Double Room
Stayed in Jan 2024
Other
2 review
3.0/5
Posted on Mar 6, 2024
I'm reviewing this after staying here twice. The decoration is old-fashioned, like the style of the 90s. Some details in the room, such as the cups, are the kind of cups with lids that old cadres use for meetings. The tea bags are very old-fashioned, and there is no coffee or coffee machine. What's worth mentioning is that the room is large, and there is a swimming pool and a gym.
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6/12
Response from Property: Thank you for your continued support to the hotel. We have been committed to providing guests with high-quality services and a comfortable environment. Your opinions are very important to us. We hope that in the near future we will have the opportunity to provide you with more satisfactory services. I wish you a happy life!
Guest User
Superior Double Room
Stayed in Jan 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Feb 27, 2024
I used it for the second time on a business trip. Overall, I am satisfied, but please note that the breakfast leaves something to be desired.
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Response from Property: Feeling sad, entering the world, thinking about it, thinking about it, thinking about it, thinking about it, thinking about it.积极改进，希望在不久的将来能有机会为您呈现更满意的服务，祝您生活愉快！ Thank you for your stay and sharing. Your opinion is very important to us. We will actively improve by feedbacking your breakfast issues to the relevant departments. We hope to have the opportunity to show you more satisfactory services in the near future. May your life be pleasant!
Guest User
Superior Suite
Stayed in Jan 2024
Family
79 review
2.2/5
Posted on Feb 22, 2024
There is no one of the best hotels in Luoyuan, but the stay is uncomfortable: 1. The facilities are old, there is a musty smell, the carpets and sofas are stained, the air conditioner is not CNC, it is mechanically controlled, I don’t know what the room temperature is, the windows are open I couldn't fix the ventilation when I went out; 2. The mattress collapsed and my back hurt when I slept; 3. I booked a suite, but there were only two breakfasts, and it was not suitable for bringing a child. After the Spring Festival holiday, this was the first time I encountered this hotel. The scenery in Luoyuan is very good, and the fish steaks and seafood are delicious, but there are no good hotels. I will stay in Ningde next time.
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Response from Property: Thank you for your stay and sharing. The hotel's buffet breakfast can be eaten free of charge by one adult and a child under 1.2 meters tall. If the child is taller, you will need to pay an additional price difference. We are sorry that this check-in has brought you an unpleasant experience. We will forward your feedback to the relevant departments. We hope to have the opportunity to provide you with more satisfactory services in the near future. I wish you a happy life!
Guest User
Superior Room (2 beds)
Stayed in Jan 2024
Family
13 review
5.0/5
Outstanding
Posted on Feb 19, 2024
The room facilities are very complete. Basically, whether you are on a business trip or taking your children out for fun, you will choose Jinyuan Hotel. The room is large, the environment is very good, the price is acceptable, the breakfast is also very rich, especially the front desk staff is very good, they will prepare children's slippers and sanitary ware for the children
Original TextTranslated by Google
Response from Property: Hello! Luoyuanwan Century Golden Resources is honored to serve you and receive your praise. We look forward to meeting you again and wish you a happy life!
Guest User
Superior Room (2 beds)
Stayed in Jan 2024
Family
3 review
4.0/5
Very Good
Posted on Feb 15, 2024
The room is very large and spacious, like a suite, and is close to Luoyuan Bay Ocean World. Check-out is at 2 pm at the latest, which is quite humane. Overall, the evaluation is good! !
Original TextTranslated by Google
Response from Property: Thank you for your stay and sharing. It is a pleasure to bring you a wonderful time during your trip. We look forward to meeting you again and wish you a happy New Year!
Guest User
Superior Room (2 beds)
Stayed in Jan 2024
Family
2 review
3.5/5
Posted on Feb 16, 2024
The room is spacious. There is nothing to eat for breakfast. Children between 1.2m and 1.4m are charged half price for meals, which is unreasonable.
Original TextTranslated by Google
Response from Property: Thank you for your stay and sharing. Your opinions are very important to us. We regret that this stay did not meet your expectations. We hope that we will have the opportunity to provide you with more satisfactory services in the near future. Wish you a happy Chinese New Year!
Guest User
Executive Room (2 beds)
Stayed in Jan 2024
Family
2 review
2.7/5
Posted on Feb 14, 2024
Although the room is old, it is relatively clean and satisfactory. However, I arrived in Fuzhou and discovered on the second day that my child’s phone and watch were left in the hotel. In fact, the cleaning staff had already found it and installed it at the front desk, but they did not give details about the shift. As a result, I called the front desk and was informed that the room was not available and the watch was pointed. It showed that it was in the hotel, so I had to drive back and forth for more than 2 hours, which seriously affected my subsequent itinerary and mood. In fact, it was just at the front desk, and there was no shift change. This service process experience was extremely poor. 😾😾😾angry
Original TextTranslated by Google
Response from Property: Thank you for your stay and sharing. We are sorry to bring you an unpleasant stay experience this time. We will convey your feedback to the relevant departments and actively improve it. We hope to provide you with more satisfactory services in the near future. Happy New Year to you!
Nininilan
Superior Room (2 beds)
Stayed in Jan 2024
Family
8 review
4.0/5
Very Good
Posted on Feb 19, 2024
Every time I go to Luoyuan, I stay at this hotel. It is the only and best hotel in the area. I stayed there on New Year's Eve. There were fireworks to watch in the hotel. The overall feeling was good. It was clean and hygienic.
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Response from Property: Thank you for your stay and sharing. Your satisfaction is the greatest support and affirmation to us. Thank you for sharing pictures of other scenic spots and accommodations. We look forward to meeting you again and wish you a happy life!
Wanlegesui
Superior Room (2 beds)
Stayed in Nov 2023
Travel with friends
18 review
5.0/5
Outstanding
Posted on Dec 25, 2023
I always stay here when I come to Luoyuan. The location is convenient and close to the 5A scenic spot. The hotel has complete facilities and the breakfast is also good. The service attitude is always good. It is a good place for leisure and vacation.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay in our hotel and giving us a good review! Your satisfaction is the best affirmation and encouragement for us. We sincerely look forward to seeing you again!
Guest User
Superior Double Room
Stayed in Apr 2024
Business travelers
3 review
3.2/5
Posted on May 9, 2024
The professionalism of the front desk is very poor. First, the door of the room could not be opened after one day of my 2 night stay. Do I have to renew the card at the front desk every day? Second, there is no toothpaste in the room. If there is no toothpaste, don't you remind the guests whether they need toothpaste? I brushed my teeth in the morning and found that there was no toothpaste. I went to the front desk to get it. The front desk told me that there was no toothpaste either... It was very reasonable. Haha. No comment. The equipment in the room is aging, and the low-frequency noise is very loud. It should be emitted by the operation of the equipment. It cannot be completely turned off.
Original TextTranslated by Google
Response from Property: Thank you for staying with us and letting us know the problems you encountered during your stay. We will report the problems to the relevant departments and strengthen the training of staff business and quality. We are sorry for the unpleasant stay experience you have this time. We hope to have the opportunity to provide you with more satisfactory services in the near future. I wish you a happy life!
Guest User
Deluxe Family Friendly Room (2 beds)
Stayed in Apr 2024
Family
1 review
1.0/5
Posted on May 4, 2024
I booked a deluxe family room. The paint smell inside was very strong and smelly! I asked to change rooms. They changed me to a double room. I waited at the door of the new room for ten minutes before someone came. They promised to bring me the facilities for the children's room. The waiter told me directly that they were very busy and didn't have time to help me. Then the original room card for the new room was not brought. I asked him to get it for me. After an hour, there was no sign of him. He asked me to go downstairs to change the room card and said that the original room card was needed. Later, another person came and told me to just go downstairs. I understand that it is busy during holidays. You can be busy, but the attitude is terrible! They changed me to a cheaper room than the original one, but the attitude is even worse! There is really no soundproofing! I can hear people talking and walking in the corridor clearly! There is nothing for breakfast. I really don't know how to rate this hotel as a four-star hotel.
Original TextTranslated by Google
Response from Property: Thank you for your stay and comments. We deeply apologize for the problems you encountered during your stay. We will convey your feedback to the relevant departments and require enhanced employee training to improve service quality. We are very sorry that we failed to meet your expectations. We hope to have the opportunity to provide you with better services in the near future. Wish you a happy life!