Hilton Kinshasa

The hotel is good as always, see my previous comments, but Ctrip's management is in chaos. When I renewed the hotel room at 12 am, I just booked one room and could not check out. When I booked another room, the room price increased from 2900 to 5800 in half an hour (12:30-1am). Five times when I paid, it was shown as unsuccessful. The room price was rising like a stock. I was ready to separate from my travel partners. I went to the front desk with a try-and-see attitude. Fortunately, the hotel handled it well. I only spent 300 US dollars to solve the problem of 5800 RMB renewal. Now it seems that Ctrip is killing old customers and suspected of price fraud! It has been the fourth day of the complaint. Ctrip insists that there is no problem with the technology and that they have not found the price increase. Isn't this lying with open eyes! ! ! The service of each operator is very nice, but it is not professional at all and does not solve the actual problem. I am really disappointed with Ctrip's customer service. After they angered me, the pullman I booked before can have a better individual price at the front desk. Ctrip's price and service are too bad! ! !

Hotel facilities and services are good