Hyatt Regency Ludhiana

Nice location

Not so friendly people at the reception as not enough information is provided. Staff needs training. Food quality is good and staff in the restaurant is very good. Room is good but again missing many utility items which is normal for a this kind of hotel. Everytime you need to ask for products which are missing, sometimes towels and sometimes slippers which is very irritating. This has happened in earlier stay as well and they sent an apology mail but did not work pass on the information.

Hotel front office team is great, they accepted my request of early check-in in the hotel, and they welcome you always with a smile. One of the hotels where I do get a good night sleep with comfortable bedding in the room. And would also like to add that room dining staff is cooperative, and serve to personal preferences as well !

Absolutely wonderful service from all the staff, beginning at check in. The one thing I would suggest needs improvement is some of the cleansiness eg carpets in the room are a little worn down with stains so a refurb would be very welcome. Breakfast and food in general was great, and Anish who was one of the waiters needs a special mention - exceptional service, attention to detail and friendliness. Entertained the children and catered to our every need, even when things weren't easily available. 5 star still given despite some of maintenance issues, simply because the service was that good. Thank you.

I booked this hotel based of the reviews it has received on Tripadvisor. The hotel itself is in a good location, the room decor is very nice and the hotel in general is also nice. However, the cleanliness of the rooms are really poor, see the pictures I have inserted. The rooms are very very dirty, the bedding had stains on it and the carpet was terrible. The room was also missing a safe which is a compulsory item for any room. To add to this, I informed the front desk to clean my room several times and it was not done. This is not acceptable. Would I stay here again? Unfortunately not.

It was great experience with vibrant atmosphere and lovely hospitality from staff. And food was cherry on the cake. Loved it.

Unfortunately this time we stayed there was a few issues Rooms were not ready at 6 pm we had to wait for 30 minutes after a long train journey we were tired & once in the room the third was not ready as it was always booked as a triple occupancy room & not enough towels or amenities for 3 people was disappointed as it was my brothers 50th birthday arranged for a surprise cake & even that was not there had to calm & request it again which came up into our room at 930pm which was far too late as the surprise should have been there when he arrived

Stay was comfortable and the location of the hotel was perfect. Hotel staff (Rishab) is very helpful and facilities like Gym were too good. Overall stay was amazing with nearness to the mall and local eateries. Rooms were clean and food especially the green thai curry was brilliant.

Filthy is an understatement, that's how bad it was, a tissue box full of black dust was kept in the bathroom. Smelly bad room with an unkept stinky sofa. Not to miss a five star chain of a hotel that had stained white plates with black permanent marks. Was shocked to come across all that i witnessed. The staff was courteous though but frankly i think it not there fault as the management has to see its rooms and the amenities and when the change is required. Unfortunately would not recommend anyone as an what i experienced.