Guest User
December 9, 2024
Review: "i had a deeply distressing experience with this app during an already heartbreaking time. I had booked a hotel through this platform, but unfortunately, i had to cancel due to the sudden demise of my father. Despite explaining the situation and providing necessary documentation, the customer support team showed no empathy or flexibility. They refused to cooperate or provide any assistance in rescheduling or refunding the booking. It was incredibly disappointing to face such insensitivity during a family tragedy. A little understanding and support from the company could have made a big difference, but their rigid policies and lack of compassion made an already painful time even worse. I would not recommend using this app if you're looking for customer service that values humanity and understanding"