Hampton Inn & Suites Lubbock Southwest

I've stayed in Hiltons before and never had issue with the complimentary Wi-Fi connection speed, but this was nearly dial up. I had webpages time out on my phone and my laptop. The room was well furnished and clean. The housekeeping staff did a great job. My room was adjacent to the elevator, however, I never heard it or anyone else while in my room. In addition to the breakfast which included yummy omlets, sausage/bacon and oatmeal, they offered dinner and wine/beer in the evenings. I only ate the first night as I had business dinners the rest of my stay, but it was pulled pork, mashed potatoes and spring salad. Especially for free it was tasty. I would definitely stay here again.

The bathroom ceiling paint was peeling and the bath tub was stained, as well as the fixtures. Very out dated and run down. The staff was friendly tho. Also, carpet was worn and I need of replacement.

Nice hotel but uncomfortable bed Hotel in great location. Friendly staff and check in efficient. Lobby and breakfast area clean. Room clean, except for bathroom. Very obvious housekeeping does not maintain the corners of the room and paint was peeling off the bathroom shower ceiling. The hotel halls and the rooms doors are in need of a paint job as there are black marks everywhere. The biggest con is the beds were extremely uncomfortable, and this hotel uses those small square bed pillows. Hotel was nice enough, but I would probably choose a different hotel next time just so I could get a good nights sleep.

Property was clean and pretty. Staff were friendly and helpful. Nice breakfast in the morning. Easy to get to and good location.

Mixed Experience – Amazing Staff, Poor Room The staff at this hotel were truly exceptional—kind, welcoming, and attentive throughout my stay. Unfortunately, the room itself didn’t reflect the same level of care. It was noticeably dirty and in need of serious maintenance. There was chipped paint, rusted door hinges, and an overall outdated feel that just didn’t match the price point. For what I paid, I expected a much cleaner and better-maintained space. The friendliness of the staff made the experience more bearable, but the hotel itself really needs an upgrade to meet expectations.

Comfortable