Holiday Inn Express Harrisburg East - Hershey Area

Very nice hotel.

Price was perfect. Location right off freeway. Room was very clean. We got in late so we didn’t explore too much of the area. Sheetz was next door we walked to it. No complaints! Breakfast was amazing! Lots of choices and plenty of food to feed 2 armies! Will stay here again when in the area.

My tip is: Stay somewhere else. This place is dated. We travel a lot with my daughter’s hockey team and so stay at hotels frequently. We didn’t pick this hotel; we were required to stay where team picked as per tournament requirement. The toilet barely flushes. The walls are chipped. Sheets were stained. Vanity is a height that would be appropriate for a 5 year old. Water in shower doesn’t drain properly. Breakfast was a joke. Parking is tight. Waste of money. So disappointing.

Great clean place! Pool is great! Close to Hershey Park and Hershey Arena for concerts! Plenty space for the whole family. Hospitality was perfect had complimentary beverages and snacks. Love this place and would stay again.

The hotel is an absolute disgrace. We checked in late Saturday September 30th and the halls smelled of pot. The hotel room reeked of stale cigarette smoke. What made matters worse was the bed had a wet spot in it we didn’t find out about until my wife crawled in bed. Have tried working with Jamie Schloupt, the general manager but she will not take or return a call. IGH refuses to help. We were there for a baseball tournament, which we travel pretty much year round for. The rest of the team complained about the hotel as well when they heard about our experience. Worst of all, Jamie Schloupt lied to IGH saying we caused the wet spot on the bed. Disgraceful.

This place is obviously a really old hotel that’s had some upgrades. It still has the remnants of a run down hotel. When we arrived the elevator was inoperable. That was a pain considering we have 2 small kids and luggage. The paint on the walls looks like there’s hundreds of old layers that haven’t been appropriately fixed. Just paint over old holes with poor patchwork. The ceilings in the bathrooms were concaving and the vent was so loud I thought the shower was on. The bed looked like someone either threw up on it or blood or something. Really gross.

We stayed here with two teens anticipating a trip to Hershey Park. It was a very good price and about 12 miles from the park. The hotel was clean and the beds were very comfortable. We enjoyed the cookie/cake stand in the evenings. That was a nice touch! Toni, in the breakfast area, was super friendly and she had things top notch with good breakfast choices! The only reason I did not give a 5-star rating is because the pool closes at 9:00! That is ridiculous! When we came back from a day of fun a relaxing pool experience would have been an added perk. In most places we stay close to 10:00.

Unfortunately there is no “Zero” rating. I encountered the most unprofessional and rude peoples at the front desk. I came in early around 1:00PM for check in on April 13th, 2023 and the woman at the front desk told me, very abruptly and rudely, that I had to wait until 2:30pm at the earliest for check in. I told her I can wait in the lobby. She went back to her back office and another agent showed up to replace her at the front desk. Then about 20-30 minutes later, another guest came in and asked for the same thing - early check in. The new front desk agent, happily, checked this guest in early immediately. So, I approached this agent and asked her politely why the other woman denied me an early check in. She said she didn’t know. During this conversation, the first woman overheard the conversation, rushed out and yelled at me, told me that I didn’t have the privilege. I told both of them that I had “Elite” status with IHG and I should be able to check in early when room is available. She continued to yell at me. So, I told her that I will have to call IHG Customer Service to report a complaint. While I was on the phone with IHG Customer Service, the woman racially cussed at me in the background and canceled my reservation without my permission. IHG Customer Service apologized for the cancellation and rebooked the room for me. However, right after I finished the call, the woman canceled my reservation again, then verbally attack me for calling the IHG central customer service and told her “****” (possibly a handyman at the hotel) to push me out of the lobby and claimed that I didn’t have any reservations. I didn’t want to fight with the “****” so I left for the hotel around the corner. It is so shameful that IHG corporation allows their employees conducted this kind of rudely manner (and may even be illegally) on their business premises. I will never book IHG again!!!