South Lodge

We are just back from a one night stay and whilst expensive absolutely worth it. Better one night here than two in many other places. Their bedroom names and descriptions don’t do them justice. A Comfy room implies something pretty small whereas ours was spacious with a fantastic bathroom. It’s fair to say they under promise and over deliver. The gym is great and I managed to fit in two visits. Dinner at Camellia was excellent with lovely young and enthusiastic staff. I’d strongly recommend having breakfast/brunch in Botanica. Probably the nicest I’ve had anywhere. In fact next time we go we will probably have dinner in Botanica which I think is something of a hidden gem. Finally the staff everywhere are outstanding. From being greeted on arrival everyone we met was smiling, chatty and helpful.

We visited for today for Sunday lunch Food was delicious, couldnt fault anything the meal wss well presented and served by the most charming team of staff. We had a leisurely lunch no rushing. Good choice of wines too. Thank you so much we have had a lovely afternoon.

We recently stayed at the new lodges on the lake, these were absolutely stunning and peaceful exactly how you would hope, you couldn’t fault them. The hotel has always been a favourite of ours and somewhere my wife has wanted to stay. Unfortunately it wasn’t all great though, The most disappointing part for us and really dampened the arrival was the staff member that took us to our lodge, her name was Abi, We excitedly got in to our buggy not knowing what to expect she didn’t say a word and infact we caught her whilst driving us through the busy car park on her phone messaging someone! We arrived at The Reeds and wow they really look like the pictures, tranquil and something very special, but again my wife had to open her own door whilst Abi walked off on her phone! Once in the lodge we were blown away just what you would imagine but again this staff member kept looking in the mirror at her self and couldn’t be less interested if she tried, what ever was on her phone and who ever she was messaging must have been more important then us, she briefly explained a few bits and swiftly went away, thankfully! Our stay was perfect just as we were hoping it would be, but unfortunately the welcome we got was not what I’d expect from a luxury hotel where you’re paying a lot of money. Abi clearly is in the wrong job or something is distracting her but customer service shouldn’t be for her if that’s how she treats every guest! Disappointing!