Homewood Suites by Hilton Harrisburg - West (Hershey Area)

Everyone very helpful and pleasant. We were in town for a wedding and Avacyn went above and beyond to keep 2 rooms together for family. The rooms are comfy and clean. Staff smiling and pleasant. Very good experience.

Great front desk service. Avacyn provided us with an excellent check in experience. Room was very clean and spaceous. Pillows could’ve been more comfortable. Overall good experience. Breakfast area was clean and included a great variety.

My family and I checked into this hotel on Friday for a Soccer Tournament in the area that weekend. On Saturday, my wife noticed a slow leak in the kitchen and she placed a pot under it. She told someone at the front desk and they advised that someone would look at it the next day, as the person who would normally do so was gone for the day. I came back to the room later and noticed a much faster leak in the dining area. This one seemed like it may be problematic. By this time Gabbie was on duty at the front desk. I explained the situation to her. She told me to hold on for a moment, while she made a phone call. Byron came down and took a look at the room. He then went to the room above ours which was unoccupied at the time and stated the carpet was soaked. He attempted to turn off the water to the room, but was unable to locate the particular valve (as I don't believe this was his regular area of expertise). Byron then came up with the idea to wet vac the room above us. The leak slowed down, and then stopped. Problem solved. Our stay overall was a great one and it was made even better by these two quick thinking, fast acting individuals to resolve the issue. They even comped our Saturday evening's stay as a courtesy for the inconvenience. I could not be more satisfied with their actions, generosity and our stay. If I'm in the area, I would definitely stay there again.

Very efficient and pleasant check-in process.

People were friendly, very cozy vibe and great breakfast available

As I was leaving my room to get the pool table equipment.I could hear commotion from the front desk area. I found that there was a gentleman yelling, and from what it sounds like, bringing race into this argument, belittling his coworker and I could not stand to see that hotel was fantastic. All the other staff have been nice, but I could not stand by letting this go unnoticed.