Hôtel le Milan Reviews

Response from Property: Hello, I am very surprised by your comment. You arrived on February 12, 2024 and while in our establishment you wrote a very negative and unfounded comment on another platform just a few hours after taking possession of your room. I thought you were upset when you arrived and that the welcome and the room reserved for your family were not up to your expectations. But, what we see when reading your reviews on different platforms is "something else", despite the very aggressive terms you used, I am responding to you while remaining professional and human... Your title "To be avoided absolutely, they are crooks, their main interests are money" does not correspond to reality because at the time I am writing this message; there are two people "who are in an emergency situation" who have been accommodated free of charge in our establishment for 2 weeks. And, this is not the first time and it will not be the last time either! Being in Lourdes, the refuge of all kinds of pilgrims, I run a hotel with the means at hand, emphasizing cleanliness, customer service, simplicity and friendliness. Before giving you the key to your room, I told you to check the room and in case the room offered did not suit you, we offered to change rooms. We understood that we may not be able to meet your requirements and I also told you, you can cancel your reservation free of charge if you do not wish to stay in our establishment. When you hesitated to pay upon arrival, we gave you the key to your room and told you to pay later. We also offered to pay for 1 night only at first and pay the 2nd night if you decide to extend your stay. Regarding the subject of hot water, it is once again, we have given you the necessary instructions. In winter, it is necessary to let the water run for a few minutes to have hot water. As our boiler room is in the basement and the water circuits are often very cold, this waste of water is inevitable in winter. Regarding your criticisms regarding the state of the poorly insulated room in terms of thermal and sound insulation, we have always accepted these criticisms. It is an old building so we have these two problems in our establishment. The thermal insulation problem is felt only in the rooms with French windows which are located on the Boulevard de la Grotte side. Each of our rooms is equipped with electric heating which works independently. The customer can turn on their heating when they arrive in their room. On your arrival, it is true that we asked you to pay for your stay before entering the room and we explained the reasons to you; Hotels that ask for a