Comfort Suites Louisville Airport

The room wasn't as advertised, no jacuzzi tub even though I put it as a filter. The staff was super rude, the room was dirty with a condom on the ground under the night stand, when I brought it to Management they didn't seem to care wouldn't switch us rooms to the one I booked that had a jacuzzi tub. Over all horrible experience I want to talk go someone in Management at trip about this. It's not right. I believe we should be comped a rook at another choice hotel, I will pay for a night if the second night is free or at the very least give me %50 off of my next booking. They were renovating the 2nd floor, there was paint on the floor, nobody mentioned this to us before checking in. So can someone from trip app, upper management please get it contact with me so we can resolve this and make it fair, I will take another choice hotel just not that one ever again. My wife is calling corporate to explain how out night was ruined as well. So please contact me back asap you can call or text 5026505362 or email me at travismattingly85@gmail.com. thank you for your help and hopefully helping resolve this with a buy one might get one free at another hotel or just charge us 50% on the next room I book. This was supposed to be a special night for me and my wife but we were stuck in a dirty nightmare and that is unacceptable! Thanks look forward to hearing from you soon!

Rooms were clean and well equipped with dated furniture that was functional. There was ample storage and room to be comfortable. Common areas needed attention especially the buildings grounds, weeds everywhere with a dead tree right outside the front entrance (first impression). Overall if you’re looking for a quiet, average place to stay at a good price point with no frills this will work for you. If traveling through I’d stay again but would not use this hotel for a long-term stay.

Just stopped for the night. Quit area, friendly staff. Room was clean and lots of room. Nice to have a sitting area.

First of all the front desk night attendent was busy talking on speaker phone Second of there was no hot water on the third floor for the 2 rooms we booked. When i contacted the front desk they simply said they would contact the maintenance sometime that day. No room change accommodations. No partial refund. Not even a sorry.

The rooms was nice and clean. When you walk in it smell so good.

Room was fairly clean. Breakfeast was a mess in the morning to small of an area and not stocked. Went somewhere else.