Hampton Inn Louisville-Northeast

The room is updated and spacious. The bed was comfy. Bathroom and shower is updated. Nice and clean hotel. The breakfast was subpar but it's something to be filling. A normal typical hotel breakfast. I will be honored and glad to stay here again. Let's hope that it can be a continual good stay each time.

Be careful, even if you make a reservation and receive a confirmation the operations and marketing manager says he can cancel your reservation if he thinks he can get more for the room from someone else. If I could give zero stars I would. My nephew and myself booked 2 rooms on May 3, 2025 for April 29 to May 2, 2026 Through our Hilton honors app. Our rate and confirmation were sent to our emais as well as listed on our accounts through the app. On May 5, 2025 we both received an email from Harrison Bryant, the operations and marketing manager, for this hotel, He informed us that our reservations were canceled because of his mistake for listing the rooms as available. We each replied with similar emails expressing our concern for canceling our reservations. It is clear to me this is a tactic to charge more for the rooms. His reply to me was basically there’s nothing he could do about it because no rooms are available and I have plenty of time to find a room elsewhere. He responded to my nephew that he would honor his reservation. It’s interesting to me that my nephews rate was honored but mine was not. Clearly this is because my rate was cheaper since I am a combat veteran and booked under the military rate. If there was a natural catastrophe at the hotel, I could understand reservation being canceled. This is clearly motivated by obtaining more money for the room and not realizing that the cheaper rates were still available.

Stayed here while looking around for a place to move in the area and felt soooo comfortable coming back here at the end of long days! Staff was so helpful and warm. Breakfast was diverse in options. Clean and smelled nice. And, a huge perk for me was the coffee was actually so well made with great creamer/ sugar options. Next step will be moving to a place of our own but if I had to travel again, or had family come in, I’d stay here all over again!

The property was pleasing the room was good, the only thing I would change is the shower head but over all a great stay!

Breakfast was excellent both days. My only complaint is that the handicap room was wheelchair accessible which was not what I needed. I needed a zero entry shower that most Hampton's can provide. This one had a tub and was dangerous for my mother.

Jared was great. Tv didn’t work in the first room he put me in and switched rooms without hesitation. Excellent customer service. The beds in this Hampton could use some improvements. I’ve been at this location multiple times and something about the beds that is uncomfortable. Overall it is a very good Hampton to stay at. Again customer service is top notch.