Aloft Dulles Airport North

Reserved king bed. The hotel oversold rooms and could only offer us two separate beds. No compensatory offer Asked to speak with manager and did not get a call from manager after 2 days.. Won't be staying there again.

I paid what I got! The room is clean and comfortable.

Let me begin with the good: the rooms are spacious and clean. The furniture is rather modern and in good condition. The bathroom was very clean and spacious as well. All in all a good offering. But, the service and the breakfast have room for improvement. I booked a package that included breakfast as well as some snacks for the room. The snacks were not provided as booked and I had to follow up 3 times with the front desk staff in order to get what I paid for. In the end they solved the issue but that constant following up was rather inconvenient and does not stand for the service a Marriott brand hotel usually offers. Same is true for the breakfast. I am happy that I booked it as included, as the individual items off the menu would have come in at a hefty price compared to what was offered. With the included breakfast we could eat all we wanted. The downside was that for someone with a food allergy or a vegan lifestyle not much if not nothing was on offer. All in all I think I’d come back but with the above in mind to lower the expectations.

Mr. Paz (GM): We stayed at your hotel, Aloft Dulles Airport North under the Park, Fly, Sleep program. We arrived back on 5/28 after 3 great weeks in Italy. I am a Lifetime Marriott Elite Gold member. One stay at your hotel tarnished the whole trip. After traveling for 12 hours, we got our bags and proceeded to call your hotel. The phone rang 40 times without any human picking up. I repeated this multiple times before someone picked up. In the process I had the pleasure of listening to all of your prerecorded ads/messages. I was told your driver was leaving at 5 PM and would pick us up at 5:15 PM. A 30 minute minute wait but not bad. When I called at 5:25 I was told the "driver must be in traffic but was on the way". This went on for another 20-30 minutes with multiple unhelpful calls. Finally after 45 minutes your small van showed up but so did a long line of people that apparently had been waiting there with us. This included one elderly woman who said she had been waiting for over an hour. Of course there was no room for our luggage. I was tired of waiting and said "f it", and went and found a taxi which cost us $35. What made this even more maddening was when we arrived at the hotel, we saw a shuttle van sitting there that was much larger than the one that was sent to pick us up. When I checked in I asked to speak to a manager and was told you would be in at 8 AM. We delayed our start the next morning until 8 AM, only to find out you were not coming in until 9:30 AM - so we left more pissed off than ever. It is clear to me that you have not implemented some basic procedures that would make your customer experience so much better. For that, I blame you.

It was really nice and clean and the staffs were very nice, I can see myself booking it next time again!

The staff could not be nicer, especially Melissa she was excellent. The tub faucet had a leak upon entry, annoying!! We would’ve loved a handle on the inside of the bathroom door to close it rather than trying to push it shut. The place felt very clean and the staff was very helpful.