Las Balsas Relais & Chateaux

The hotel is in an amazing lakeside location. We received a lovely welcome on arriving and then had a wonderful stay. The room was lovely, all the staff were extremely friendly and helpful, spa was great and the food in the restaurant was exceptional. Our only regret was that we had not booked to stay there longer. It was very difficult to leave. I would highly recommend the hotel and cannot wait to stay there again. Do not stay anywhere else if you are in the area.

I never leave reviews, but it is necessary to warn families to NOT stay here. It was very unfortunate experience we had as a family on break. This is not a place to go with kids. Our children were verbally attacked by the Manager of the hotel, who after waiting for some sort of apology, as I would have accepted a simple sorry for that outburst as we all have our moments, he proceeded in insulting and hurling hurtful comments about our family. I have never had that type of exchange with anyone. All the beauty and the great things I would have said about many of the staff and the lovely restaurant was ruined as we left with the worst possible feeling of feeling disrespected and mistreated. No one deserves to be treated that way. There is a way to speak to people, with respect, even if the message that needed to be relayed is one that two people don't agree, but screaming at kids and insulting an entire family for no reason other than he felt he could is uncalled for. I can only imagine how he treats his staff or other guests who have stayed there with children. In fact, after telling everyone I know of our unfortunate experience, others told me that they too had heard similar things. If you have kids, don't stay there because it is not a hotel that is kid friendly nor family friendly. On another note, we had many issues with the billing, as what we agreed to online on Relais & Châteaux website in which we booked, was completely different from what was charged to our card by the hotel. While the customer human resource tried her best to help, it still was never fixed, and it ended up being completely different than what we had agreed to pay. I have contacted Relais & Châteaux in an effort to explain all of this, so it does not happen to any other child or family again in a place they put their respected and reputable name on.

Beautiful chalet style hotel on the edge of a lake in Patagonia. Small and intimate and the service was superb. Lots of staff and nothing was too much trouble. Lovely Spa and pool area and sitting on the beach overlooking the lake.