Hotels near Passarella Oasis Centro Comercial, Los Cristianos

Arrived at the hotel was put in room B2 ground floor. No windows only one door that opens onto a patio right opposite a gate that leads onto the street, not very safe feeling as anyone could walk in. Room smelt like hot sewage, cracked tiles in the kitchen area, stains and hairs on the bed sheets and air con remote was no where to be found. Went and complained at the reception desk and they said there wasn’t anything they could do until the morning and they require 20 euros for the air con remote! Me and my partner went out for dinner as it was getting late and when we came back and entered our room again the smell was 10x worse! I went back to the reception desk where the same receptionist stated he can’t do anything for us sometimes it just smells. Extremely disappointed! After sitting in the room for 20mins I packed mine and my partners stuff and walked back down to reception. I said I refuse to sleep in a room that smells like hot sewage, is dirty and has multiple broken things in it and if there was nothing they could do I would want a refund so I could go stay elsewhere. The receptionist then gave us a new room and new room keys but stated we may have to move again the next morning, No map or anything to find the way round it’s like a maze!! Once into our new room now being around 1am we went to sleep. At 2.30am my partner was woken up by 2 men letting themselves into our room!! Horrified we jumped out of bed and the boys ran out of the room, the hotel had given them keys to our room and told them that’s where they were staying!! The next morning I went down to reception and spoke to a lady, didn’t get her name but I believe she is head of customer service. HORRIBLE woman, we explained our situation, how dissatisfied we were with the first room and how awful the smell was, then explained how disgusted we were that two men were let into our room in the middle of the night while us two girls were vulnerable and sleeping and how our first night and morning of holiday has been taken up trying to sort out the room situation. She stated it was our fault the guys were let into our room as they had paid to stay in that one (me and my partner completely unaware that someone else was booked in the room) She said there’s no smell in room B2, it’s our fault for complaining! Blamed us for absolutely everything and said we should be happy we don’t have to pay for the upgraded room they put us into! No understanding at all! Then had breakfast after sorting out the rooms, sadly this was also awful! Stone cold food, stale cereal and mouldy food!! Don’t ever stay here!! Couldn’t recommend it any less!! Awful hotel and useless receptionists!!

Just spent 10days here for birthday, 1st impressions it's clean, but very dated and in need of modernisation. Check in was quick and staff very friendly and helpful. Room tired and beds were very hard, but on mentioning it to rep I was given mattress toppers straight away. Rooms cleaned regular. Food was not bad and refreshed regular as opposed to sitting there all night, choice was limited but enough get by, it's after all apartments so many cater themselves hence dining room small.. we found food to be pleasant. No entertainment or games room, is a pool table near pool in the dark, and a reading room that's never used and could be a great game room. Reception area isn't welcoming or comfy or appropriate for sitting, just quirky, would be lovely area to sit and relax or read with z drink if had nice sofas etc, wS bit chilly sit near bar, hence was rarely used.. Extra charges apply in your stay like pool side lounger mattresses or umbrella, and although offer WiFi it's only at bar area so if don't have data you need to purchase.. safe isn't in room but on ground floor area, didn't want to be going up and down stairs so didn't use, I like in the room.. Hotel is good location with bus station and supermarket and not far to front,, Add up pros and cons it's a good hotel for price

Having been coming to this resort for the best part of 30 years we returned again this year with our young family. This resort never disappoints; it’s always clean, tidy, quiet with very friendly and helpful staff. Particularly Marianne on reception who always greets you by name and with a smile and Viktor the lifeguard. We had our 1 year old son with us and Viktor was so good with him- he always helped us get beds with shade and made the time around the pool really enjoyable. Unfortunately during our stay our son was ill and we had to take him to hospital- the next day we received a call from reception checking in on him and making sure he was ok. This was a really nice touch and shows the staff like to get to know their guests. Our son made a full recovery and enjoyed the rest of his holiday with his brother and sister. If you are looking for a quiet, friendly, family resort look no further. Nothing is too much trouble for the team at Beverly Hills Heights. The apartments are in good order (including super fast Wi-Fi) ours had recently been refurbed and had a beautiful sea view which is well worth requesting. Thanks again to everyone at BHH.

We had a good stay.

We have been coming back here for over twenty-five years and have seen a lot of changes, but we do like it, so despite that, we will continue to visit at least twice a year. The downside is the hill you have to walk up can be a struggle for many, so a taxi is advised. The accommodation is lovely but some rooms do need refreshing, the rooms are good sizes with fully equipped kitchen with microwave and fridge freezer. The cleaning service is great, with beds made most days of our two week stay. The property also share amenities with the sister hotel next door giving the option to use up to three pools, with a small shaded baby pool. Entertainment is also available nightly and kids club during the daytime. On Wednesday they always have a BBQ night around the pool for a reasonable amount with live entertainment. On Saturday afternoon is a foam party with DJ. All in all a great time had by all.

The hotel is very comfortable and comfortable and it is very comfortable and comfortable. The hotel is very comfortable and comfortable and the hotel is very comfortable and comfortable . The only negative point would be that at 8 a.m. we can book the bathroom handcuffs with towels and see the same empty but obviously occupied hours ... They should put some order in related to this.

We have stayed at the Reveron several times before and enjoyed it each time. It has been closed for refurbishment and the changes are amazing. The rooms have been updated and now have walk in showers and the bathrooms and rooms have been refurbished to an excellent standard. The pool has also been updated and is great. There were a few things that I am sure were due to only reopening recently but just to mention from a help point of view rather than complaint: The air conditioning was not working the whole time of our stay which was difficult especially at night; the pillows that are now on the beds are the most uncomfortable I have slept on. They have no substance or support; the dining room no longer displays much fresh fruit as they used to eg: no melon slices orange slices, no kiwi, or pineapple slices. Something I have previously loved at breakfast. However, the menu is more varied and very nice. Sadly I was unable to recharge a mobility scooter as the lower floor and garage were still under refurbishment which was a bit difficult. Despite these niggles , and that is all they are we were given as much help as we requested at all times to ensure our stay was a good one. The staff were as friendly and helpful as ever and it is lovely to see the same faces as well as new ones during our stay. We hope to return again next year and I’m sure the work will continue to improve the hotel facilities that are not quite there yet. Thank you for a good stay and all your hard work.