Hollywood Mirage - Excel Hotels & Resorts

Lovely place with a lovely staff

Hotel was generally nice enough, although room wasn't in great condition. The spa/health care suite was closed for two days out of our stay due a staff member being off on holiday, but we wanted to use the facilities, so this was disappointing. breakfast was ok although hot drinks were not nice.

Lovely hotel, staff and area. Really enjoyed our stay of 4 nights- wish we had longer as there’s so much to do and enjoy. My 10 year old daughter had a brilliant time with the activities in the main pool each day. Will definitely be returning next year for longer

Stayed at Hollywood mirage in Los Cristianos. Party of 11 ages 67 to 5years. We had a fabulous large 1 bed room with separate lounge and large balcony overlooking the pool area. Very clean. Great pool scene which allowed floats all day. Pool party days, games and water polo etc during the day. Pink party, entertainment mini disco and some singers at night. We were self catering and ate in some lovely restaurants at night. Can’t beat Olive garden for breakfast in the shopping centre. Attic bar at night with arcade, play centre, pool tables and entertainment also there. Chicargos, Taylors for sport. The Vault bar also great with interactive darts and live band some nights. Siam Park at night for the teens which they loved. Yes,there is the sunbed queue as they open gates at 9am. But there is another pool at Beverly Hills which is attended by Victor the lifeguard who can’t do enough for you if problems getting somewhere and a quiet pool also so 3 in all. Free bus to the beach area every hour. Loads of Taxis which are cheap,which you need going up the hill which cost around 5 euros but worth every penny. Used the steps to go down to shopping centre. Visited Monkey park which we enjoyed, Booked a boat trip and saw lots of dolphins. Staff were lovely at hotel also. Beverly Hills heights which is attached has a happy hour with singer sometimes at 5 which we went to which is an open aired bar. We enjoyed every minute and will be back.

Children’s entertainment staff were fantastic , morning club and evening parties . 5* to them . Pool bar was a little expensive but expected. Hotel was clean and tidy on arrival, and reception fixed any minor issues we had ( not enough towels etc) Location is good as long as you can walk hills , taxi to/from the seafront ranges from €5-€8 . We only ate breakfast once as we were self catering but it was lovely. Mini shop on site. Pools are nice and clean

Stayed here for 2 weeks. Good rooms could do with cleaning more often than every 3 days tho as there were lots of ants if any food crumbs got on the floor. Not really any entertainment for adults in the evenings it’s all very kid orientated. Bar at pool 1 service is incredibly slow so much so that you’re better off buying beers from the shop and drinking them round the pool. Air con didn’t work in main room. Showers cold in the mornings. Main thing that puts us off coming again is the way people are allowed to reserve sunbeds all day around pool 1. Witnessed numerous times people putting 6+ towels on sunbeds first thing in the morning for their families with no intention of using them til the late afternoon. Meaning when we popped down for a quick hour swim with our son there was nowhere for us to sit. Spoke to reception about it supposedly the lifeguard takes the towels off after 2 hours but that definitely never happened the lifeguard just sits in the back corner on his phone.