The Hollywood Grande, Autograph Collection®

I was lured into this hotel by the photo of the pool on their homepage. I booked three consecutive nights on Ctrip and then booked another day on the official website to connect with the Ctrip booking, which works out to four nights. Not only was the room cramped, but the heavy metal band at the rooftop bar was incredibly loud until the early hours, severely disrupting my sleep. I was jet-lagged and it was very difficult. I tried to negotiate an early departure, canceling a day or two. Ctrip tried very hard to communicate, but the hotel was adamant. They said I could check out, but they wouldn't refund my money. For a room rate of $3,000-4,000, I could only stay four consecutive nights. My booking originally included breakfast, but they still charged me $185 in taxes and fees, which is equivalent to $4,000 plus the daily rent. The room was tiny, with no chairs or table, and no place to use my computer. The elevator was shared with bar patrons, so for safety reasons, I wouldn't recommend this stay unless you're a bar enthusiast. The pool was small, and the water was cold, so I was disappointed with the $10,000 I spent.

When booking with Ctrip, the complete price information is written, but when checking out, you are asked to pay an additional destination fee. This is a typical example of information deception and misleading to customers.

The terrace breakfast is beautiful

It's about 1.5 km or 15 minutes to walk to Hollywood Boulevard. Please allow time for this walk.

This hotel was everything I expected! It's on par with the star-rated Hyatt hotels in China. Many brand-name hotels in the US have mediocre facilities and service, but in China, they're transformed into luxurious five-star hotels with unparalleled splendor. When I first arrived in the US, I had high expectations for hotels of the same brand, so it's inevitable that there's a slight disappointment. However, the Hyatt is first-rate! At check-in, we were greeted with a welcome champagne and complimentary drinks, available at the first-floor restaurant and rooftop bar. The hotel's design, decor, and dining experience exceeded my expectations! Breakfast was served in the rooftop open-air restaurant. The weather was beautiful and sunny when we checked in, and we could see the Hollywood sign in the distance. It was incredibly relaxing, giving us a truly relaxing, vacation-like feel. The king room we booked surprisingly came with a patio with furnished sofa chairs, perfect for enjoying a drink and chatting with family. From check-in to departure, the hotel staff provided a warm welcome every moment. The only downside is that the bustling West Hollywood district is just outside, and you could still hear the clamor of various parties outside until midnight, only settling down later in the evening. But no hotel is perfect. The hotel's strengths outweighed its weaknesses, and the noise wasn't the hotel's fault. I would choose this hotel again.

Good location, clean and comfortable room