Cara

I stayed in this hotel for two days. At the beginning, the hygiene was not in place, there were spiders, and they came to kill spiders in the middle of the night 🕷️, but I forgot about it. I also paid tips to the staff, but what was particularly outrageous was that I went out to do something early in the morning, and when I came back, I found that the door of the room was completely open. My god, I have been to so many places in the world and stayed in so many hotels, and I have never encountered such a thing! The hotel said that it would investigate, but it ended up in nothing. It said that I booked on the Ctrip platform and should contact Ctrip. Ctrip started to pass the buck, and apologized on the surface and took a few hundred yuan to give you hush money. Such an outrageous thing concerns the personal and property safety of us Chinese overseas, and there is no reasonable explanation and solution at all. I am still a black diamond customer of Ctrip, and I spend hundreds of thousands of yuan on Ctrip every year. What does this mean? Put yourself in their shoes. The guests trust Ctrip and book on Ctrip. Ctrip is not an intermediary. They pass the buck when something goes wrong. Our most basic rights and interests in staying in a hotel need to be protected. It is not a small problem of inadequate service and hygiene that can be tolerated and ignored. This is a problem of personal and property safety. Moreover, the entire hotel is a popular check-in spot. The guest rooms are completely open to a public place, with restaurants and swimming pools at the door. Moreover, several hotel staff members also found that the door was open, but did not take the initiative to close it. Any stranger can break into your room. What an outrageous and exaggerated incident! After the incident, Ctrip wanted to use a few hundred yuan to shut up the guests and act like a hands-off boss. It was really excessive. This is my first comment. I was really scared and angry to the point of vomiting blood.

According to the introduction, there is a swimming pool, but the swimming pool is actually in the garden restaurant area on the first floor. Locals come to eat at night. Who would swim next to a bunch of diners who laugh and make noise until 1 am? The small windows and small terraces of the entire hotel room face this garden restaurant, and you must listen to these screams of joy at night. We forgot to check the check-out time in advance and thought it was 12 o'clock but it was actually 11 o'clock. OK, we were wrong. The hotel knocked on the door twice. We had made it clear that we would give it another 10 minutes to collect our things. The second time we knocked on the door, the tone was very rude. Then he yelled outside the door that you should leave and they wanted to clean it. OK, I occupied your room for an extra 45 minutes and I caused you a lot of trouble. You should yell at me🙄️. Overall speechless, to the point of rolling my eyes. The room was small and not pretty, and I didn't take any photos.