USC Hotel

Everything is satisfactory, except that the parking fee is $40, which may be normal for LA, but the stay experience is very good, the room is clean, and it is close to everywhere, very convenient

非常熱情，房間很大。

I have to comment on this hotel. As a USC parent, I want to help you avoid spoilers. Let me talk about the advantages first. It is very close to the school, just across the road. There is a gymnasium next to it, so it is safe to watch a game at night. After all, people pouring out of the gymnasium are wearing USC uniforms. I think the hotel's facilities and hygiene are OK without being too harsh. We stayed for three nights and only provided two bottles of water on the first day. The ice machine in the corridor was broken. No one came to clean the room after three o'clock. When we returned to the hotel in the evening, the waiter knocked on the door and could only let her change the towel and leave. It was like no service, but I still gave her a tip. The hotel is next to the street, and the sound of motorcycles and cars blasting on the street is very loud at night. If you think these are the only disadvantages, you are wrong! When we checked out, the waiter greeted us with a smile, and we thought it was OK because we didn't spend money in the hotel. Who knew that when I got off the plane, I found that the hotel only returned $100 of the $150 deposit withheld, saying that I had spent money. I wrote an email but no one replied. Fortunately, my child was still in school. I went to confront him. The waiter apologized and said that they made a mistake and charged the breakfast bill of another room to our room. They would refund the money. We thought it was over, but not long after, my card was deducted the same $50. My child called the hotel front desk again, and the waiter started to mess around and insisted that no fee was deducted. At that time, I was still transiting overseas. I called China Merchants Bank. China Merchants Bank had a very good attitude and froze my card in time, comforting me that they would investigate. After I came back, I called Ctrip. Ctrip also had a very good attitude and called the hotel to mediate. As a result, this time the hotel actually said that a person named Yao in my room had two breakfasts in a row. My last name is not Yao, and I have not registered a co-resident. The reason given by the hotel was that the room I booked was a double bed that could sleep four people... Such an absurd reason + such a random deduction is really excessive. Thank you Ctrip for finally taking the initiative to compensate for my losses. China Merchants Bank customer service also comforted me that if I encounter such a thing again in the future, they can help investigate the hotel for theft. However, it is really too much for such a hotel to ignore the guest’s registered name and arbitrarily deduct the so-called stranger’s consumption after you leave the hotel!

The room is relatively large and overall it is OK. There is still a gap compared with the domestic ones. The location is also good. It is close to the University of Southern California, the location is good, and the transportation is relatively convenient.

Overall, I was quite satisfied. There were no slippers in the room, so I called the front desk and they sent two pairs to the room. Breakfast was in the opposite building, and the service staff were all Latin American and quite considerate.

很滿意👍