Palihotel Hollywood Near Universal Studios

I recently stayed at the Palihotel Hollywood for four nights, and despite having high expectations, I must say it was a disappointment. Let’s start with the positives: the décor is pleasant, and the location is convenient for visiting LA’s main tourist attractions. Now, the negatives: - The carpet was dirty, and the room cleaning was far from professional. - Every single day, housekeeping forgot to replace the towels. - Ordering a coffee or breakfast at the bar was an exercise in patience. - The staff were generally unfriendly, as if they were doing you a favor by letting you stay there. - Worst of all, one night at 2 a.m., I had to go down to reception to complain about the chaos coming from the floor above—loud music, people running and shouting (to put it politely). We were on the verge of leaving the hotel in the middle of the night because it was impossible to sleep. When I complained, the staff simply said “sorry” and added that they would understand if we decided to leave. A complete disappointment. This is not what one expects from a hotel in this group. We made a mistake choosing it for our stay in LA. Given the high price we paid, I believe there are much better options in the city.

It was a great stay. I even went back there after a few days. Very clean, comfortable rooms, friendly staff. Thin walls, I could hear everything coming from the other room, but everything else was great.